Nefertary Garcia
Waterloo
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Hydrotherapy Guide
Hotel Grand Sirenis
04.2023 - 08.2024
- Guided guests through SPA amenities enhancing overall guest experience.
- Facilitated check-in and check-out processes, ensuring smooth transitions for guests.
- Provided detailed information on services and events, promoting hotel offerings effectively.
- Assisted in organizing tours and activities, tailoring experiences to guest preferences.
- Worked closely with management staff to create new and lucrative tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Guided groups of up to 20 people on scheduled tours.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Collaborated with staff to resolve guest inquiries efficiently, fostering positive relationships.
Workforce Management Analyst
TKM Customers Solutions
10.2021 - 04.2023
- Developed and implemented team performance metrics to enhance operational efficiency.
- Facilitated training sessions for new team members, improving onboarding process effectiveness.
- Analyzed workflow processes, identifying opportunities for improvement and cost reduction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
TKM Customers Solutions
09.2020 - 10.2021
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Managed high-volume calls while ensuring exceptional service quality and adherence to company policies.
- Trained new team members on customer service protocols, enhancing team performance and consistency.
- Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-up actions.
Customer Service Representative
Electrica
03.2019 - 09.2020
- Facilitated customer inquiries and provided tailored product recommendations to enhance satisfaction.
- Managed order processing and ensured accurate information flow between departments.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Conducted product demonstrations, educating customers and stimulating interest.
Customer Sales and Service
Closets Y Puertas Prefabricados
05.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Customer Sales Representative
Dextel
01.2016 - 04.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to track sales leads and customer interactions effectively.
- Trained new employees on company protocols and best practices in customer engagement.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Store Manager's Assistant
La Casa Rustica
05.2014 - 12.2015
- Assisted in inventory management and stock replenishment processes to maintain optimal product levels.
- Implemented visual merchandising strategies to improve product presentation and customer engagement.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Associate of Applied Science - Massage Therapist-certificate
Litsea Centro De Capacitacion
Quintana Roo, Mexico08-2024
Associate of Arts - Contemporary Dance
Escuela De Danza De La Ciudad De México
Mexico City, Mexico. 07-2016
High School Diploma -
Colbach
Mexico City, Mexico07-2016
Associate of Arts - Rondalla Guitar And Singing
Escuela Casa De La Musica Mexicana
Mexico City, Mexico08-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Active listening
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Hydrotherapy Guide
Hotel Grand Sirenis
04.2023 - 08.2024
Workforce Management Analyst
TKM Customers Solutions
10.2021 - 04.2023
Customer Service Representative
TKM Customers Solutions
09.2020 - 10.2021
Customer Service Representative
Electrica
03.2019 - 09.2020
Customer Sales and Service
Closets Y Puertas Prefabricados
05.2018 - 03.2019
Customer Sales Representative
Dextel
01.2016 - 04.2018
Store Manager's Assistant
La Casa Rustica
05.2014 - 12.2015
Associate of Applied Science - Massage Therapist-certificate
Litsea Centro De Capacitacion
Associate of Arts - Contemporary Dance
Escuela De Danza De La Ciudad De México
High School Diploma -
Colbach
Associate of Arts - Rondalla Guitar And Singing
Escuela Casa De La Musica Mexicana
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