Neetu Verma

Transmountain pipeline- Clearwater ATCO Camp job experience in office/ as Rover and main gate access (Dec 2022 -Jan 2023)

Access gate guard at Transmountain spread 7B (Lower Mainland)

• Supervised grounds, employee entrances, and exits and security officers on duty.
• Monitored camp's indoor and outdoor PTZ cameras, firewatch, assisting guests with camp access and responding alarms.
• Managed information system regulatory compliance to meet updated guidelines.
• Assessed ongoing risk factors and suggested improvements to senior management.
• Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.

Screener at New vista healthcare and housing, Burnaby.

• Provided COVID-19 FAQs and educational material to patrons and employees.
• Oversee data management, daily biological calibration checks and various administrative tasks.
• Provided excellent service and attention to customers when face to face or through phone conversations.
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.

Worked with City of Calgary at CT- Oliver Bowen Maintenance facility, (Office and Access gate)

• Reported suspicious activities and persons to law enforcement.
• Monitored CCTV cameras and alarm systems for security breaches.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Investigated suspicious activities and persons to maintain security of premises.

• Established and enforced clear goals to keep employees working collaboratively.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Adhered to all food safety and sanitation protocols to reduce germ spread.
• Demonstrated leadership by making improvements to work processes and helping to train others.

Crew member to Manager

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Launched quality assurance practices for each phase of development
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.