Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neetu Sharma

Mississauga,Canada

Summary

Dynamic IT professional with hands-on experience at Capgemini India Ltd., excelling in ServiceNow and BMC Remedy. Proven expertise in Active Directory management and Microsoft Intune, coupled with strong problem-solving skills. Adept at delivering efficient incident management and network support, ensuring seamless operations and user satisfaction. CCNA certified with a solid foundation in ITIL practices.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate DSS

Capgemini India Ltd.
03.2019 - Current
  • Hand On experience on Active Director/Microsoft Intune Portal/Service Now ticketing Tool.
  • Installation and Troubleshooting of Desktops, Laptops and Printer.
  • Installation and troubleshooting of MacAfee, Symantec Antivirus and BitLocker Encryption, MacAfee Drive Encryption.
  • Deliver Incident management operations using BMC Remedy ticketing tool/Service Now.
  • Installation and troubleshooting of designing software, Application, Avaya IP Phones and other utility as per user requirement.
  • Installation of windows.
  • Hand On experience MS office 2016, office 365.

IT/Network Support engineer

BSA Citi courier
02.2017 - 03.2019
  • Installation and configuration of OS/Ubuntu
  • Wi fi, LAN, WAN connectivity support
  • IP configuration of Desktop, laptop, FTP, Pop3, SMTP, DHCP, DNS
  • Installation & configuration of SQL/MySQL server as well as related queries/support
  • Android Mobile Maintenance
  • Hands on Experience on MS Office 2013, 2016 and O365

Network Engineer

Tata Teleservices Ltd.
10.2015 - 11.2016
  • Monitoring and configuration of DSLAM, Basic configuration of switches, what's up gold and Basic knowledge of router, Network Troubleshooting and basic network planning, FTTH and ILL sites monitoring and basic troubleshooting

Education

B. Tech - Computer Science

Punjab technical University
Punjab, Indi
07.2014

12th - science

B.M.A Khalsa collegiate school
Punjab, In
05.2010

Skills

  • ServiceNow and BMC Remedy expertise
  • ITIL framework knowledge
  • Active Directory management
  • Microsoft Intune proficiency
  • Basic SQL querying skills
  • CCNA certification

Certification

  • Service Now CSA
  • Service Now ITSM
  • ITIL

Timeline

Associate DSS

Capgemini India Ltd.
03.2019 - Current

IT/Network Support engineer

BSA Citi courier
02.2017 - 03.2019

Network Engineer

Tata Teleservices Ltd.
10.2015 - 11.2016

B. Tech - Computer Science

Punjab technical University

12th - science

B.M.A Khalsa collegiate school

Similar Profiles

CREATE PROFILE
Neetu Sharma