Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NEETU SHARMA

Memramcook,NB

Summary

Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Design Arts, enhancing customer loyalty through empathetic conflict resolution and adept complaint handling. My proficiency in problem-solving and active listening led to effective issue resolutions, significantly boosting customer satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Design Arts
02.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Post Graduate Diploma - Computer Network And Security

ISI Institut Supérieur D'Informatique | Montreal
Montreal, QC
03.2022

Bachelor of Computer Applications - Computer And Information Systems

Punjab University
India
03.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Complaint Handling
  • Follow-up skills

Languages

English
Full Professional

Timeline

Customer Service Representative

Design Arts
02.2021 - 06.2023

Post Graduate Diploma - Computer Network And Security

ISI Institut Supérieur D'Informatique | Montreal

Bachelor of Computer Applications - Computer And Information Systems

Punjab University

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NEETU SHARMA