Neetu Chauhan

• Planning and coordinating administrative procedures and systems and devising ways to streamline processes
• Recruiting and training personnel and allocate responsibilities and office space
• Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.
• Reviewed documentation and identified financial discrepancies where applicable.
• Developed strategic plans for day-to-day financial operations.

• Overseeing and reviewing works done by the finance team
• Producing financial reports related to budgets, account payables, account receivables, expenses etc
• Developing long-term business plans based on these reports
• Budgeting and forecasting for the business
• Liaising with external auditors and tax agents
• Looking into strengthening current internal control and process improvement.
• Reviewed documentation and identified financial discrepancies where applicable.

• To identify and make contact with potential new customers with a view to securing new projects long term
• To follow up leads and enquiries from potential new clients
• Any other duties of Company may reasonably require
• Having at all times full regard for departments competitiveness, efficiency and general viability
• To develop and implement change and improvements in ways of working
• To take a proactive approach to continuous improvement and innovation in all aspects of the job.
• Strengthened team and organization by recruiting and hiring seven qualified employees.
• Increased sales by issuing surveys to customers and interpreting results.

• Plan, coordinate and manage all business operations to achieve corporate goals
• Assist in budget preparation and expense management activities
• Schedule regular team meetings to discuss about business updates, issues and recommendations
• Respond to employee concerns in timely manner
• Determine staffing requirements and ensure that office positions are filled promptly
• Manage administrative, logistical, human resources, and accounting services to support company operations
• Assist in employee recruitment, training, performance evaluation, promotion and termination activities.
• Completed monthly payroll for 7 employees.

• Regular Maintenance of Accounts in Branch and sending periodical statements/ MIS reports to Head office as per their format
• Co-ordination with sales & marketing team of the branch
• Verify and check purity and quality of gold which has taken by branch staff

Verify all documents related to granting of a loan

• Cheque / DD/ Cash collected from corporate customers as well as Depositors to be receipted and to be banked and transfer of funds through TT should be periodically sent to HO
• All branch Petty Cash Expenses to be paid with the approval of the concerned authority and on a daily basis the same should be tallied and as and when required the request has to be sent to HO for processing the expenses.
• Supervised team of 4 branch employees and made recommendations regarding performance evaluations.

Verify and check purity and quality of gold which has taken by branch staff

• Regular Maintenance of Accounts in the Branch and sending periodical statements/ MIS reports to Head office as per their format
• Co-ordination with sales & marketing team of the branch
• Handling all the operational, office administration and all the accounts related works at the branch
• Answer customers' questions, and provide information on procedures or policies
• Compute and record totals of transactions.
• Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
• Responded to requests for information and resolved issues quickly.

• New Saving & Current Account opening
• FDR's & Mutual Funds, Insurance also
• Handling all day to day Customer Queries.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Handling the team of 10 Sales Executives
• New Saving & Current Account opening
• FDR's & Mutual Funds, Insurance also
• Handling all the day to day Customer Queries.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.