Neethu Shaji
Kitchener,ON
Summary
Positive, upbeat, and motivated, bringing strong understanding of customer service and team collaboration. Skilled in communication and problem-solving, with knack for multitasking and maintaining high standards. Dedicated to creating positive dining experience and fostering productive team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
05.2023 - Current
- Passionate and engaging professional with a desire to deliver a superior customer experience confidentiality and promote a positive client experience consistently and compassionately
- Collaborated with internal partners to resolve processing issues, escalating as needed to ensure smooth operation and service quality
- Analyzed transactions for opportunities to improve service delivery and supported process adjustments within authority levels
- Built strong relationships with partners by responding to inquiries promptly and efficiently
- Exercised discretion in handling confidential information, maintaining compliance with internal regulations and Bank Code of Conduct
- Provided operational support and contributed to process improvement initiatives by identifying inefficiencies and proposing solutions in multi-line telephone systems
Team Leader Manager
CHICK-FIL-A
08.2021 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
ADMINISTRATIVE ASSISTANT
KOTAK MAHINDRA BANK
08.2019 - 02.2020
- Handled administrative tasks including managing records, processing customer transactions, and maintaining compliance with bank policies and inventory management
- Provided phone and email support to clients, ensuring timely resolution of inquiries and administrative task and update the accounts payable and receivables
- Supported team events and meetings by preparing necessary materials and coordinating logistics
- Managed office supplies and ensured timely restocking and opening and closing of the branch
- Collaborated with branch managers and other departments to ensure smooth daily operations
Education
POSTGRADUATE DEGREE - MARKETING MANAGEMENT IN DIGITAL MEDIA
LAMBTON COLLEGE
01.2022
MASTER OF BUSINESS ADMINISTRATION (MBA) -
FISAT
01.2019
BACHELOR OF COMMERCE -
UNION CHRISTIAN COLLEGE
01.2016
Skills
- Team motivation
- Scheduling Staff
- Task Delegation
- Promotional strategies
- Strong leadership
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Cash Handling
- Heavy Lifting
- Safe Food Handling
- Flexible Schedule
- Food Safety Compliance
- Staff Training
Websites
Languages
English
Native or Bilingual
Certification
- SafeCheck® Advanced Food Safety Certification
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
05.2023 - Current
Team Leader Manager
CHICK-FIL-A
08.2021 - 02.2023
ADMINISTRATIVE ASSISTANT
KOTAK MAHINDRA BANK
08.2019 - 02.2020
POSTGRADUATE DEGREE - MARKETING MANAGEMENT IN DIGITAL MEDIA
LAMBTON COLLEGE
MASTER OF BUSINESS ADMINISTRATION (MBA) -
FISAT
BACHELOR OF COMMERCE -
UNION CHRISTIAN COLLEGE
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