Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Neethu Ninan

Toronto,ON

Summary

Adaptable Quality Assurance Manager with 9+ year background in implementing and developing improvement processes through collaboration with cross-functional teams. Specializes in areas of Project Management including Test Management, Quality Assurance and Defect Management spanning across multiple domains like Banking, Insurance, E-commerce and Travel & Cruise industries in North America, Canada, Europe and India. Specialties also include achieving set targets, generating new strategies and maintaining accurate records.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program QA Lead

Ernst & Young
05.2023 - Current
  • Worked directly with Test Director & Asst. Test Director to enhanced software quality by developing comprehensive test strategies and associated test plans.
  • Streamlined QA processes for improved efficiency, reducing project completion time.
  • Led cross-functional teams to ensure seamless collaboration in achieving project goals.
  • Worked with 22+ PODs and over 150+ downstream applications to evaluate and report on Program Risks emerging from plans and work-in-progress.
  • Resource planning to utilize BAs within POD testing.
  • Leveraged Agile dashboards for Program Metrics and Reporting as opposed to traditional reporting tools.
  • Provide pragmatic and effective stakeholder management and day-to-day governance throughout the Business Verification Testing (BVT) accountability to the Business executive sponsors for planning, monitoring, and reporting of the respective activities for BVT.
  • Implemented automation tools, increasing testing accuracy and reducing manual effort.
  • Proposed ‘Shift-Left’ testing BRI business testing to gain Assurance and advance in Delivery Transformation.
  • Worked iteratively with test director to create the Test Program timeline based on sprint cycle timelines.
  • Led daily defect calls and reported necessary updates to key stakeholders after analyzing the root cause and co-ordinates with POs and SMEs for the prioritization of defects.
  • Created and managed the Test Program Dashboard in JIRA to get estimates of test progress and execution status for various testing phases.
  • Accountable for coordinating test reviews and obtaining sign-offs from key stakeholders after each phase of implementation.
  • Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.

Quality Assurance Manager

Intact Insurance
11.2022 - 05.2023
  • Reported directly to the program manager and worked iteratively to develop dashboards in JIRA-Zephyr to visualize overall test progress and manage defects using different JIRA components.
  • Led daily defect calls and reported necessary updates to key stakeholders after analyzing the root cause and coordinated with POs and SMEs for the prioritization of defects.
  • Conducted sprint-based planning for the UAT cycles, leading test activities and standardize QA processes across different teams to be in alignment with the overall test strategy/goals.
  • Accountable for coordinating test reviews and obtaining sign-offs from key stakeholders after each phase of implementation.
  • Collaborated and provided release status to leadership and stakeholders & bridged the communication gaps between delivery team spanning multiple QA streams
  • Co-ordinate all cross-application dependencies and downstream impact with IT and business teams to prioritize enhancements and defects into releases.

SIT/UAT Test Lead

Intact Insurance
11.2020 - 10.2022
  • Responsible for leading the SIT and UAT cycles(planning, execution and release management) for all major releases and co-ordinated all process that led to PIT and sign-off.
  • Functioned as a test lead where main tasks included requirement analysis, test strategizing, test cycle planning, test estimation, test plan review and test execution review.
  • Worked closely with the LOB head for an organizational Agile transformation journey. Was a part of the core team that did workshops and presentations to help transition each team from waterfall to agile methodologies.
  • Responsible for allocating resources, providing access requests and giving production support for major releases.
  • Conducted multiple training sessions and made presentations for the entire Testing Team to help transition all test artifacts from HPALM to JIRA in a span of 3-4 months.


Senior Business Analyst

Bitviolet
11.2018 - 10.2020
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Streamlined workflow for better productivity with the implementation of new software solutions.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.

Senior Test Engineer

IBS Software Services, Techno Park, Trivandrum
11.2014 - 02.2018
  • Improved software quality by designing and executing comprehensive test plans.
  • Collaborated with developers to resolve issues identified during the testing phase, resulting in a more robust final product.
  • Optimized resource allocation, leading to cost savings without compromising on quality assurance efforts.
  • Managed multiple projects concurrently, maintaining strict deadlines while not sacrificing attention to detail or quality control measures.
  • Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
  • Completed regression tests of new software builds to assess performance and success of bug fixes.
  • Operated API testing tools such Postman and SOAP UI.
  • Defined and tracked test results, defect counts and performance discrepancies.
  • Reproduced defects and documented findings.
  • Trained junior testers in company standards, testing protocols and testing software.
  • Led cross-functional teams to ensure timely delivery of high-quality products.
  • Mentored junior test engineers, enhancing their skillsets and overall team performance.

Education

Bachelor of Technology - Electronics And Communication Engineering

Mar Baselios College of Engineering And Technology
Nalanchira, Trivandrum, Kerala, India.
04.2014

Skills

  • Agile Methodologies
  • Project Management
  • Continuous Integration
  • Stakeholder Management
  • Continuous Improvement
  • Test Strategy Development
  • Test Plans and Test Methodologies
  • Cross-Functional Team Collaboration
  • Test Program Development
  • Client Requirements
  • Cross-browser Testing
  • Usability Testing

Languages

English
Full Professional
Malayalam
Native or Bilingual

Certification

ISTQB Certified Tester

Timeline

Program QA Lead

Ernst & Young
05.2023 - Current

Quality Assurance Manager

Intact Insurance
11.2022 - 05.2023

SIT/UAT Test Lead

Intact Insurance
11.2020 - 10.2022

Senior Business Analyst

Bitviolet
11.2018 - 10.2020

Senior Test Engineer

IBS Software Services, Techno Park, Trivandrum
11.2014 - 02.2018

Bachelor of Technology - Electronics And Communication Engineering

Mar Baselios College of Engineering And Technology

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