NEETHU HARI
Scarborough,Canada
Summary
Detail-oriented analytical expert with a well-rounded background in fraud management, education, and customer-facing retail environments. Skilled in problem-solving, customer service, and team leadership with strong communication and interpersonal abilities. Highly organized with advanced Microsoft Office skills and a strong capacity to work both independently and collaboratively. Adaptable and dependable, with a consistent record of maintaining high standards across diverse professional settings.
Overview
10
10
years of professional experience
Work History
Retail Specialist
Krispy Kreme Doughnuts
09.2024 - Current
- Deliver outstanding customer service in a fast-paced retail environment, ensuring customer satisfaction.
- Manage cash register operations and process sales efficiently and accurately.
- Maintain inventory levels and ensure product freshness by following FIFO and quality standards.
- Collaborate with team members to meet daily sales goals and uphold store cleanliness and hygiene.
- Support promotional campaigns and upsell products to enhance customer experience.
Kindergarten Teacher
Indian School Al Wadi Al Kabir
03.2017 - 03.2023
- Developed and carried out lesson plans centered on student development and engagement.
- Led mentorship programs for new teachers.
- Utilized diverse instructional methods (media, songs, stories, guided games, outdoor activities) to stimulate learning.
- Helped students with learning disabilities by modifying teaching approaches.
- Organized and choreographed dance performances for school events.
Process Associate
Royal Bank of Scotland
10.2015 - 10.2016
- Examined and reviewed disputed transactions for fraud prevention.
- Informed cardholders about dispute processes.
- Provided refunds and ensured compliance with banking policies.
- Cross-trained personnel from other departments to improve workflow efficiency.
- Set a record of closing over 50% of fraud cases in a day for a week.
- Conducted quality checks for accuracy in fraud investigations.
Education
Global Business Management -
Seneca College of Applied Arts and Technology
08.2025
Master of Commerce - Finance & Systems
Amrita Viswa Vidyapeetham
05.2015
Bachelor of Commerce - Computer Applications
Amrita Viswa Vidyapeetham
05.2013
Skills
- Fraud Investigation & Analysis
- Customer Service & Dispute Resolution
- Team Leadership & Mentoring
- Active Listening
- Time Management & Organizational Skills
- Adaptability & Problem-Solving
- Empathy and Patience
Accomplishments
President's Honors List - Outstanding Academic Achievement for Winter 2025.
Publications
Management of Informal E-waste Recycling with Special Reference to India, IJISET International Journal of Innovative Science, Engineering & Technology, 2, 3, 03/01/15
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working
Tamil
Full Professional
Timeline
Retail Specialist
Krispy Kreme Doughnuts
09.2024 - Current
Kindergarten Teacher
Indian School Al Wadi Al Kabir
03.2017 - 03.2023
Process Associate
Royal Bank of Scotland
10.2015 - 10.2016
Master of Commerce - Finance & Systems
Amrita Viswa Vidyapeetham
Bachelor of Commerce - Computer Applications
Amrita Viswa Vidyapeetham
Global Business Management -
Seneca College of Applied Arts and Technology
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