NEETHU BALAKRISHNAN
Edmonton,AB
Summary
Accomplished Personal Banker with a proven track record at TD Canada Trust, enhancing client relationships and exceeding sales goals through expert knowledge of financial products and regulatory compliance. Demonstrated analytical thinking and relationship management skills led to a high customer retention rate. Achieved operational excellence by prioritizing client needs and maintaining strict attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker
TD Canada Trust
2021.02 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Continuously improved knowledge of financial products and services through ongoing training, staying abreast of market trends and changes in regulations.
- Collaborated with team members to ensure seamless service delivery during high-volume periods or staff shortages.
- Ensured a secure environment for sensitive information by strictly adhering to data protection policies and regulations.
- Contributed to branch sales goals by proactively identifying opportunities for cross-selling and upselling banking products.
- Managed risk effectively by adhering to strict compliance requirements while conducting daily transactions.
- Exceeded performance metrics consistently throughout tenure as Licensed Personal Banker through diligent work and commitment to customer satisfaction.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Utilized advanced analytical tools to assess potential investments, increasing accuracy in decision-making processes.
- Developed strong relationships with clients, ensuring trust and loyalty through consistent communication and personalized service.
- Advised clients on tax-efficient investing strategies to optimize their overall wealth management plan.
Personal Banking Associate
TD Canada Trust
2018.07 - 2021.02
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Promoted financial literacy among clients by educating them on budgeting, credit management, and investment strategies.
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
- Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Customer Service Executive
CIBC
2016.06 - 2018.06
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
MBA - Human Resources Management
Mumbai University
Maharastra, India05.2006
Bachelor of Science - Mathematics And Statistics
Calicut University
Kerala, India05.2004
Skills
- Branch operations
- Financial product knowledge
- Regulatory Compliance
- Analytical Thinking
- Time Management
- Attention to Detail
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Full Professional
Accomplishments
- Achieved TD Legends for 2022 & 2023 by consistently demonstrating strong performance and currently pacing for 2024.
Certification
- Certified Mutual Fund Representative in Alberta
- Certified Branch Compliance Officer
Timeline
Personal Banker
TD Canada Trust
2021.02 - Current
Personal Banking Associate
TD Canada Trust
2018.07 - 2021.02
Customer Service Executive
CIBC
2016.06 - 2018.06
MBA - Human Resources Management
Mumbai University
Bachelor of Science - Mathematics And Statistics
Calicut University
- Certified Mutual Fund Representative in Alberta
- Certified Branch Compliance Officer
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