Neetha Mary Mathew
HR Consultant And Recruiter
Greater Toronto Area
Summary
Experienced HR professional with 7+ years across Talent Acquisition, Employee Relations, Performance Management, HR Operations, Succession Planning, HRIS Management, Audit Reporting, and Administration. Dedicated to enhancing employee performance and experience through innovative methods and procedures. Pursuing CHRL, with a master’s in human resources management and a Bachelor's in Sociology accredited by WES. Recently certified in the Human Resources Connections program from Sheridan College and Access Employment.
Overview
5
5
years of professional experience
4
4
Languages
Work History
HR Business Partner
Startek
05.2015 - 09.2020
- Provided HR support to 800 associates and leadership teams, offering guidance on policies, compliance, conflict resolution, and performance management
- Efficiently handled HR Service Desk duties, including email inquiries, phone, and in-person employee assistance, addressing requests like employment letters, relocation assistance, payroll queries and change of address
- Supported recruitment responsibilities, enhancing sourcing and screening processes to efficiently onboard 400 candidates, meeting ramp-up demands effectively
- Conducted regular employee surveys and feedback sessions to assess satisfaction levels and identify areas for improvement, leveraging insights to develop targeted engagement strategies
- Facilitated communication channels between employees and leadership, organizing town hall meetings, focus groups, and other forums to promote transparency, open dialogue, and trust
- Designed and implemented recognition programs to celebrate employee achievements and contributions, reinforcing a culture of appreciation and recognition within the organization
- Collaborated with cross-functional teams to address employee concerns and implement solutions, demonstrating responsiveness to employee feedback and commitment to continuous improvement
- Monitored key metrics related to employee engagement and retention, such as turnover rates, absenteeism, and employee satisfaction scores, and leveraged data insights to inform future initiatives and interventions
- Provided training and support to HR staff and managers on HR technology platforms and tools, enabling them to leverage technology effectively in their daily tasks and decision-making processes
- Implemented self-service features and automated workflows within HRIS platforms to empower employees and managers to manage HR transactions independently, reducing administrative burden and improving service delivery
- Ensured HR data accuracy and efficiency by meticulously managing employee records in HRIS tool and overseeing filing systems
- Organized various employee events, including financial planning sessions, Fun Fridays, contests and Family Day, to foster employee engagement and teamwork.
HR Generalist
Sutherland Global
2010 - 2010
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
- Reduced turnover rates by developing comprehensive employee retention programs.
HR Generalist
Firstsource Solutions
2008 - 2009
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Improved employee performance through implementation of tailored training and development programs.
- Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
- Reduced turnover rates by developing comprehensive employee retention programs.
- Developed and delivered special events for company employees.
Recruitment Consultant
Iventure Consulting
2006 - 2007
- Streamlined interview process for efficiency, resulting in faster hiring decisions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in recruitment process.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Reduced time-to-fill metrics by efficiently managing multiple requisitions simultaneously and prioritizing tasks effectively.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Assisted with writing job postings and job descriptions for boards.
Education
Master of Arts - Human Resources Management
Accredited By WES
05.2001 -
Bachelor of Arts - Sociology
Accredited By WES
05.2001 -
Certificate - Human Resources Connections Bridging Program
Sheridan College
05.2001 -
Skills
Talent Acquisition
Talent Management
Onboarding and Orientation
Communication
Customer Service
Employee Relations
Time Management
Analysis and Reporting
Microsoft Office Suite
Succession Planning
Employee Engagement
Data Entry
HR Auditing
Performance Management
Conflict management
File Management
Payroll Support
Problem-Solving
HR Administration
Other Work Experiences
- Instacart - Delivery Partner
- Divine Vows – Co-Founder wedding planner
Volunteer Initiatives
- Hand Up from Hunger Toronto – Delivering grocery boxes to the needy.
- Toronto Cares Volunteering – Loading and offloading of boxes for various events.
- The Spastics Society of Tamil Nādu – Assisting the teachers by taking care of the kids in the classroom.
- Yuva Shakti – Assisted with various activities conducted by the organization (Awareness Camps, Blood Donation Drive, Women Empowerment Sessions, Heath Camps, Election Voters ID Enrollment, and Assisting in Paralympics Events.
- Actively participated in community development activities carried out under the National Social Service Scheme.
Accomplishments
· Awarded the “Extra Miler Award” and “Best Supporter Award” by First Source Solutions.
· Secured third rank for master’s in human resources management from the University of Madras.
· Training Programs Undergone – Six Sigma Yellow Belt Training, Six Thinking Hats, Train to Retain.
· Represented the college at the “Intercollegiate Leadership Program” at the University of Madras.
Timeline
HR Business Partner
Startek
05.2015 - 09.2020
Master of Arts - Human Resources Management
Accredited By WES
05.2001 -
Bachelor of Arts - Sociology
Accredited By WES
05.2001 -
Certificate - Human Resources Connections Bridging Program
Sheridan College
05.2001 -
HR Generalist
Sutherland Global
2010 - 2010
HR Generalist
Firstsource Solutions
2008 - 2009
Recruitment Consultant
Iventure Consulting
2006 - 2007