Neetan Kaur
Waterdown,ON
Summary
Motivated service delivery manager with several years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Service Delivery Manager
Indusind Bank
Mohali, Punjab
12.2021 - 11.2024
- Resolved customer complaints professionally in accordance with company policy.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built long-term relationships with customers by providing personalized service and support.
Online Sales Consultant
WWICS group of Companies (Pinnacle Info edge Pvt Ltd)
Mohali, Mohali,India
12.2020 - 03.2021
- Optimized website, email campaigns, and social media channels.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Identified customer needs and preferences to recommend appropriate products and services.
Relationship Manager
Advance IELTS Institute
Mohali, Punjab,India
08.2018 - 11.2020
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
Deputy Client Relationship Manager
Aditya Birla Health Insurance Company ltd
Chnadigarh, Chandigarh,India
09.2017 - 07.2018
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Provided timely responses to customer inquiries, requests, and complaints.
Financial Services Consultant
ICICI prudential life Insurance
Chandigarh, Chandigarh,India
06.2016 - 09.2017
- Completed sales order tickets and processed client-requested transactions.
- Participated in regular meetings with senior management personnel regarding operational procedures.
- Developed solutions to meet market gaps and drive company sales.
Education
MBA - GLOBAL
PUNJABI UNIVERSITY
PATIALA05-2016
BBA - Business Administration
PUNJABI UNIVERSITY
PATIALA05-2014
Skills
- Regulatory compliance
- Cash handling
- Digital banking support
- Financial transactions
- Cross-selling products
- Relationship management
- Operations support
- New client on boarding
- Client needs assessments
Personal Information
- Immigration status- Permanent Resident
- Gender- Female
- Date of Birth: 04/29/94
- Marital Status: Married
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- Certificate of 6 Weeks Industrial training in HR at Thinknext
Technology Private Ltd. ,Mohali,India - Certificate of 6 Weeks Industrial training in HR at Mahindra& Mahindra
Ltd,Chappercheri,Punajb,India - Certificate of 6 months Industrial training in HR at Mahindra & Mahindra
Ltd,Chappercheri,Punjab,India
References
References available upon request.
Timeline
Associate Service Delivery Manager
Indusind Bank
12.2021 - 11.2024
Online Sales Consultant
WWICS group of Companies (Pinnacle Info edge Pvt Ltd)
12.2020 - 03.2021
Relationship Manager
Advance IELTS Institute
08.2018 - 11.2020
Deputy Client Relationship Manager
Aditya Birla Health Insurance Company ltd
09.2017 - 07.2018
Financial Services Consultant
ICICI prudential life Insurance
06.2016 - 09.2017
MBA - GLOBAL
PUNJABI UNIVERSITY
BBA - Business Administration
PUNJABI UNIVERSITY
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