Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Neeshu Sharma

Neeshu Sharma

Trainer, Educator
North York,ON

Summary

Seasoned professional with 4 +years of experience in the healthcare management and health education cultivating, developing and maintain positive relationships with my students and clients. Over 3+years of teaching adults about healthcare management and evaluating and marking students at university/college level. Extensive knowledge of medical terminologies, anatomy and physiology, HIPPA, PHIPA, Canadian healthcare system, Administration tasks, ADDIE process, EMR teaching, EHR, 21st century customer service, healthcare related course.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Healthcare Educator

Alpha College of Business and Technology
05.2022 - Current
  • Taking classes for intercultural communication and communication for college
  • Expert in taking care of classes upto 40 students in 1 class
  • Maintain accurate up to date records for students Attendance
  • Possess thorough knowledge and understood all college policies and teach students accordingly
  • Develop curriculum and prepare teaching materials and course outlines
  • Prepare, administer and mark tests and papers to evaluate students' progress
  • Provide Individual tutorial or remedial instruction to students who require it
  • Supervise independent or group projects or hands-on training
  • Provide timely information and feedback top students on improving their skills.

Healthcare Instructor (Medical office Administration

ILAC International College
10.2021 - Current
  • Teach and supervise students using lectures, Instructed Healthcare simulation, Intro to medical delivery system, EMR (Electronic medical record) simulation, Customer service
  • Maintain accurate up to date records for students Attendance
  • Possess thorough knowledge and understood all college policies and teach students accordingly
  • Develop curriculum and prepare teaching materials and course outlines
  • Prepare, administer and mark tests and papers to evaluate students' progress
  • Provide Individual tutorial or remedial instruction to students who require it
  • Supervise independent or group projects or hands-on training
  • Provide timely information and feedback top students on improving their skills.

Assistant Project Manager

Esconet Technologies
08.2022 - 12.2022
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Closely collaborated with project members to identify and quickly address problems.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.

Physician Assistant and Administrative assistant

Accu-care Medical Centre
08.2020 - 07.2021
  • Recorded patients' medical history, vital statistics and test results in electronic medical records
  • Worked with medical professionals to provide complex clinical care management, patient
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA
  • Guidelines and statutes for data security
  • Prepared clinical notes and updates on each patient for review by primary physician on EMR
  • Added and corrected information in patient electronic health records
  • Documented lab results, diagnoses and treatments for review by attending physician
  • Liaised with physicians regarding patient needs, performance, and changes
  • Assisted physicians for comprehensive patient exams and assessments to formulate, implement and
  • Continuously update individualized plans of care

Senior Medical Administrative Assistant

Crescent Town Health Centre
01.2020 - 07.2020
  • Performed general office duties, including answering multi-line phones, routing calls and messages and answering voicemails
  • Greet patient and visitors at front desk with a great smile
  • Schedule and confirm appointments and perform general clerical work, such as order supplies and maintain inventory
  • Medical transcription of doctor notes and explain to patients if needed
  • Assist Physician's for collecting patients case history, taking vital signs and basic information
  • Initiate and maintain confidential medical files and records
  • Supervise and train new staff members
  • Assisting in scheduling and triaging client's appointments
  • Checking-in patients and ensuring proper health records/charts are accessible
  • Performs data entry and update patient information in EMR ACCURO (Electronic Medical Records), scanning/validation of patient health cards
  • Completing/processing of OHIP billings as required with assistance
  • Monitor clinic schedules to ensure all appointment slots are filled
  • Follow up on "no-shows" and rebook appointment for new patient booking
  • Providing administrative support by filling and retrieving documents, photocopying, faxing and scanning as needed.

Co-op

Sunnybrook Veteran Center
07.2019 - 12.2019
  • Perform Assessment of clients in morning
  • Check vital signs of client with proper morning care includes (assisting in feeding, bath, assisting in toilet needs, grooming)
  • Accompany clients with daily life and routine activities
  • Make interpersonal relationship with client while caring for them and listen them carefully
  • Assist clients with outdoor activities
  • Establishing a rapport among family members and clients by giving them proper information andawareness about treatment
  • Providing psychological support to clients
  • Learned how to work on point click care and record all the Information
  • Learned documentation in very well manner.

Student Services Advisor and Administrator

Seneca College
06.2018 - 12.2018
  • Delivered exceptional and friendly and customer service
  • Received payment by cash, check, credit cards, vouchers, or automatic debits for events done by SSF
  • Issued receipts, refunds, credits, or change due to customers
  • Answered questions to students about SSF services and made recommendations when requested
  • Maintain proper records and reports
  • Accurately record orders and process payments
  • Appropriately suggested additional services to the students to increase access to SSF services
  • Answered students inquires and resolved issues promptly
  • Regularly checked on students to ensure satisfaction with their doubts
  • Effectively communicated with other staffs and team members to provide quality service
  • Managed closing duties including restocking items and reconciliation of the cash drawer

Cashier

Persian cuisine
03.2018 - 09.2018
  • Delivered consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Ensured every guest received a prompt and warm greeting at front counter and drive-thru
  • Enhanced the guest experience by following the principles: Smile, Eye Contact, Thank You
  • Accurately recorded guest's orders and processed the same quickly
  • Packed and served the ordered meals as per client preference
  • Provided timely and courteous food and beverage services
  • Generated the bill and received payment by cash, check, credit cards, vouchers, automatic debits
  • Issued receipts, refunds, credits, or change due to customers
  • Sold tickets and other items to customers
  • Listened carefully to guests and apologized for the experience in the case of a complaint
  • Communicated with other staffs to provide quality service

Clinical Instructor

Tomar Medical Center and Hospital
01.2015 - 01.2017
  • Conducted Mental status examination with physician for psychiatric patients
  • Conducted initial and physical assessments for new patients
  • Managing on-going care through consultation with physicians
  • Establishing and managing all activities including, billing, scheduling, managing everyday tasks
  • Provided care for patients with acute and chronic conditions
  • Provided support to elderly clients with terminal illness and their families
  • Related well with people from a variety of cultures and provided care for critically ill patients
  • Performed initial assessment, charting and ordering of lab work and x-rays as necessary
  • Maintained medical records, through accurate completion of reports and client documentation
  • Taught Nursing students Anatomy and physiology, community health nursing, Medical Administrationin the evening classes
  • Developed curriculum and prepare teaching materials and course outlines from scratch
  • Marked tests and papers to evaluate students' progress.

Education

Postgraduate Certificate - Chronic Disease Management

Seneca College

Postgraduate Certificate - Nursing Leadership and Management

Seneca College

MBA - Healthcare Management

CMJ University

Bachelors of Science - Nursing in Nursing

Guru Gobind Singh Indraprastha University

Skills

  • Team Supervision
  • Program Management
  • Training & Development
  • EMR Expertise
  • Clear understanding of
  • Medical documentation
  • Adult Educator
  • Nursing experience
  • Public speaking
  • Project Coordination
  • E -learning
  • Office Administration
  • Knowledge of HIPAA,
  • PHIPA ACTS
  • Curriculum development
  • Deliver training
  • Effective oral and written
  • Communication
  • Medical transcription
  • Knowledge of EHR
  • Knowledge of ADDIE Process
  • INFORMATION TECHNOLOGY
  • Ed Tech : Ed puzzle , Kahoot , Google classroom, canvas, Google slides
  • IT Software: Google Workspace, Microsoft Suite, Adobe, POS Systems, Zoom, Moodle
  • Med tech: EMR Accuro , Point click care, Meditech
  • Educator Support
  • Educator Guidance
  • Healthcare Analytics
  • Healthcare Billing
  • Healthcare Proficiency
  • Healthcare Terminology
  • Healthcare Planning
  • Healthcare Expertise
  • Healthcare Platforms

Certification

Standard First Aid and CPR/AED Level C Mental Health First Aid WHMIS Phlebotomy Smart Serve Nccpt fitness certificate

Timeline

Assistant Project Manager

Esconet Technologies
08.2022 - 12.2022

Healthcare Educator

Alpha College of Business and Technology
05.2022 - Current

Healthcare Instructor (Medical office Administration

ILAC International College
10.2021 - Current

Physician Assistant and Administrative assistant

Accu-care Medical Centre
08.2020 - 07.2021

Senior Medical Administrative Assistant

Crescent Town Health Centre
01.2020 - 07.2020

Co-op

Sunnybrook Veteran Center
07.2019 - 12.2019

Student Services Advisor and Administrator

Seneca College
06.2018 - 12.2018

Cashier

Persian cuisine
03.2018 - 09.2018

Clinical Instructor

Tomar Medical Center and Hospital
01.2015 - 01.2017

Postgraduate Certificate - Chronic Disease Management

Seneca College

Postgraduate Certificate - Nursing Leadership and Management

Seneca College

MBA - Healthcare Management

CMJ University

Bachelors of Science - Nursing in Nursing

Guru Gobind Singh Indraprastha University

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Neeshu SharmaTrainer, Educator