Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neesa Barton

Los Angeles

Summary

Committed and efficient in providing 100% customer centric services. Organized and reliable, while maintaining an ongoing dedication to exceeding service goals. Passion and fulfillment with working with people to create enhanced exceptional experiences. Goal driven, with years of customer service skills to produce customer relations while displaying expertise in problem resolving, active listening, and professionalism.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service/Cashier Team Lead

Hilton Hotel
12.2021 - 04.2023
  • Processed all parking fees via cash, card, and computer payments using pos system while balancing bank till at end of shift
  • Collected and validated guest ticket to ensure proper check in & out of their vehicle
  • Created daily reports and audits on garage inventory, guest parking time, status, and daily arrivals
  • Communicate with guest to ensure each guest receive a courteous, pleasant, and informative experience
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

ABA Behavioral Technician

ACES Autism Comprehensive Education Services
05.2019 - 09.2020
  • Managed caseload and implemented personalized behavioral plan per client to maximize child full potential
  • Recognize & responded to major improvements in behaviors and helpcreate sustainable and repeatable patterns out of their behaviors
  • Track client progress and growth by keeping electronic health data and behavioral milestones, using digital software and company provided apps
  • Communicate and engage with the client's family in a kind, supportive and helpful manner, providing progress updates.

Receptionist/Dispatcher

All Star Home Services
05.2019 - 09.2020
  • Processed all parking fees via cash, card, and comp payments using pos system while balancing bank till at end ofshift
  • Collected and validated guest ticket to ensure proper check in & out of their vehicle
  • Created daily reports and audits on garage inventory, guest parkingtime, status, and daily arrivals
  • Communicate with guest to ensure each guest receive a courteous, pleasant, and informative experience
  • Kept record of bookkeeping including payments, scheduling, and tracking system
  • Managed heavy call volume in lieu with heavy filing of documentationand correspondence
  • Schedule and coordinate appointments, respond to client inquiry, and dispatch out technicians to appropriate destination
  • Supervise work office to assure adherence to company policies and
  • Standards

Mail Operations Lead

Pitney Bowes Presort Services
06.2016 - 12.2017
  • Maintained records related to mail on hand and mail processed; examines balances in advance deposit accounts
  • Prepared first class mail for rush processing and delivery
  • Provided guidance to mail processing employees assigned to mail processing operations
  • Resolves problems that may occur during tour operations and determines when a supervisor should be involved.

Hostess/Front Desk

Cheesecake Factory
01.2014 - 03.2016
  • Responsible for scheduling and accommodating all reservations made by phone
  • Managed and utilized online floor plan board system to seat guests, then provided accurate wait times and monitored waiting lists
  • Greeted guests and provided customer service to every guest upon entering and leaving restaurant
  • Escorted customers to assigned dining or bar areas, while catering to guests who required extra attention

Education

B.A - Criminal Justice

CSU Dominguez

Skills

  • Administrative duties
  • Customer Relations
  • Payment Collection
  • Effective communication skills- written and oral
  • Hipaa compliant
  • Goal Setting/Multi-tasking
  • Data management
  • Proficient in
  • MS Outlook, Excel, PP, etc
  • Upselling Products and Services
  • Efficient and Detail-Oriented

Certification

Volunteered at Casa Colina rehabilitation center with gifted and autistic children. CPR Certified

Timeline

Customer Service/Cashier Team Lead

Hilton Hotel
12.2021 - 04.2023

ABA Behavioral Technician

ACES Autism Comprehensive Education Services
05.2019 - 09.2020

Receptionist/Dispatcher

All Star Home Services
05.2019 - 09.2020

Mail Operations Lead

Pitney Bowes Presort Services
06.2016 - 12.2017

Hostess/Front Desk

Cheesecake Factory
01.2014 - 03.2016

B.A - Criminal Justice

CSU Dominguez

Similar Profiles

CREATE PROFILE
Neesa Barton