Neerat Kaur
Brampton,Ontario
Summary
Proven Baker and Customer Service Representative at Dufflet Pastries Wholesale Bakery, I excel in team collaboration and customer satisfaction, enhancing bakery's reputation through quality control and innovative baking solutions. Skilled in Microsoft Office and adept at relationship building, I've significantly contributed to team success and customer loyalty with my adaptive and creative approach. Customer-savvy Baker is accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Baker
Dufflet Pastries Wholesale Bakery
04.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Trained and supervised new employees on bakery operations and procedures.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Collaborated with local suppliers to secure high-quality ingredients, enhancing flavor of bakery products.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Customer Service Representative
Dufflet Pastries Wholesale Bakery
03.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Diploma in Business - Business Marketing
Seneca College of Applied Arts And Technology
North York, ON12.2023
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Adaptive and creative
- Quality Control
- Waste Reduction
- Excellent math skills
- Allergen awareness
- Vegan baking
- Team Cooperation
- Attention to Detail
- Teamwork and Collaboration
- Critical Thinking
Accomplishments
- Recruited, trained and supervised new bakery staff.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Diploma in MS office
Timeline
Customer Service Representative
Dufflet Pastries Wholesale Bakery
03.2024 - 06.2024
Baker
Dufflet Pastries Wholesale Bakery
04.2023 - Current
Diploma in Business - Business Marketing
Seneca College of Applied Arts And Technology
- Diploma in MS office
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