Neeraj Rathod
Customer Check-in Agent
Vancouver,Canada
Summary
Dedicated Staffing & Recruitment industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Check-in Agent
Intercruises Shoreside & Port Services
Vancouver, BC
05.2022 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across day, weekend and holiday shifts.
Recruitment Head
Kiran Group
Gandhidham, Gujarat
07.2020 - 10.2021
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
- Handling the entire Recruitment of Kiran Group H.O & other locations.
- Managing a team of two and coordinating with clients.
- 360° Recruitment, Background checks, Reference checks, joining formalities.
- Preparing letters (LOI, Offer, Appointment, Confirmation, NDAs, other contracts)
- Employee engagement, Employee welfare activities, T&D programs, etc.
- Sharing new ideas for improving the work culture and employee-friendly.
- Managing Admin team, looking after Procurement of stationery.
- Handling Cash Salary.
- Grievance address & timely solutions.
- Planned & Surprise visits at different sites & branches.
CRM/DM/STR/Recruiter
IT-Alliances Inc/Collabera
Vadodara, Gujarat
05.2016 - 12.2019
- As a CRM, I built up relations with the higher-level people at Infosys Bangalore, where the critical point of contact was the VP of Talent Acquisition.
- Strategy: I was building up the team, and the process was running back of my mind. I set a target of hiring 4 Recruiter a month who is fluent in communication which was the primary need.
- Training: As a DM, I designed a training program from Introduction to the 360° Recruitment cycle. The training was built in a phased manner that lasted for 15 days, and then they were ready to hit the floor. Besides this, monthly warm-up sessions were also set up to help Recruiters stay with the new trends.
- Targets: As a DM, I was responsible for setting up targets for everyone, which started from Submissions to achieve a margin behind placing a candidate. These targets included monetary gains, which kept competition between the team members, and thus, overall numbers were improved.
- Obstacles and Hurdles: Every task comes with a hurdle, and recruitment has many of them. I used to handle those obstacles coming from the team and helped them by giving practical solutions.
- Negotiation: This is the most critical aspect of recruitment. It comes with experience; the new bees did not have that idea, so I used to sit with them on a call with the candidate and taught them the different ways of negotiation.
- Mentored team in the recruiting activities and boarding Process.
- Prepare and post jobs to appropriate job boards/Professional networking sites.
- Source candidates using Job Portals, databases, social media (LinkedIn), etc.
- Screen candidates’ resumes.
- Conduct interviews using various qualifier questions /methods/Tech Assessments to filter candidates within schedule.
- Working experience with Finance, Healthcare, telecommunication, Oil & gas domains.
- Content writing for Social media and other company initiatives.
Education
MBA - Business Administration
University Canada West
Vancouver, BC 01.2022 - Current
BBA - Business Administration
Swami Vivekanada University
Sagar, MP 06.2013 - 06.2016
Skills
Customer Service
Certification
Certificate of Gratitude
Being Passionate, Helping others, pursuing goals, Networking, Sports, Cooking and Music
From my early school days I have fond of working towards betterment of others and that has developed in me a helping nature. I have been curious about food and different varieties, being away from home eventually made me a better cook and today I don't regret over my cooked dishes. I am very passionate about my dreams and my goals. For achieving them I am always ready to put in all my hardworkler and go that extra mile if needed. Meeting people, interacting with them and staying in touch with them is what I like and that helps me build my network. I am pretty kind towards my fitness and have always been towards sports such as Cricket, Badminton, cycling. Music is what connects ME with myself, I turn it on while on for a walk, travelling and my free time. Along with all of the above I am a photographer and like to snap in Nature around me as I am a Nature lover and a Traveler.
Timeline
Customer Check-in Agent
Intercruises Shoreside & Port Services
05.2022 - Current
Certificate of Gratitude
05-2022
MBA - Business Administration
University Canada West
01.2022 - Current
Recruitment Head
Kiran Group
07.2020 - 10.2021
CRM/DM/STR/Recruiter
IT-Alliances Inc/Collabera
05.2016 - 12.2019
BULATS
05-2016
BBA - Business Administration
Swami Vivekanada University
06.2013 - 06.2016
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