Neeraja Chalam
Software QA Analyst
Vancouver,Canada
Summary
Quality Assurance Analyst with over 4.5 years of experience in telecom domain testing, specializing in E2E validation and defect management. Proficient in manual and REST API testing, as well as automation concepts using OpenAI and Symphona tools. Experienced in B2B Sales, Billing, and CRM system integration, with a proven track record of enhancing product reliability through effective testing protocols. Achieved significant reductions in error rates and improved user satisfaction by implementing comprehensive testing strategies and continuous improvement practices.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Telecommunications Company
, India
07.2020 - 11.2025
- Executed comprehensive functional testing for telecom modules, including B2B Sales, Billing, CRM, and Order Processing.
- Conducted complex flow validations from CRM to Billing to Network Provisioning and Order Fulfillment.
- Managed regression test suites across multiple releases to ensure consistent quality assurance.
- Developed detailed test plans and scenarios aligned with business and technical requirements.
- Collaborated with stakeholders during requirement walkthroughs to clarify project scope.
- Identified coverage gaps and optimized existing test suites for ongoing improvement.
- Led defect triage sessions during major releases, prioritizing issues by business impact.
- Supported UAT by guiding users and overseeing ORT activities for environment readiness.
Education
Master of Science - Computer Application
Jawaharlal Nehru Technological University
01.2010
Skills
- Manual and functional testing
- End-to-end testing
- Regression and UAT
- Test scenario design
- Test case authoring
- Requirements traceability matrix
- REST API testing with Postman
- Telecom domain expertise
- Selenium WebDriver and Playwright
- Test automation lifecycle management
- Prompt engineering and GenAI usage
- Symphona tool expertise
- Codeless automation implementation
- Test data generation strategies
- Jira and Confluence proficiency
- Bugzilla and TestRail usage
- GenAI tools for reporting
- Dashboarding techniques
- Cross-functional collaboration skills
- Defect management processes
- Triage leadership abilities
- Requirement analysis expertise
- Business stakeholder coordination in Agile Scrum
Additional Information
Experience creating prompts for automation flows, test reports, dashboards, and executive summaries., Strong understanding of SDLC, STLC, Agile Scrum., Quick learner with passion for automation, AI tools, and improving QA processes.
Projects
B2B Sales & CRM Enhancement Project, Validated customer lifecycle flows from creation to provisioning. Ensured seamless integration with Billing & downstream systems. Billing & Invoicing Upgrade, Tested bill run cycles, adjustments, charge generation, and invoice workflows. Verified API-level interactions between CRM and Billing layers. E2E Regression Framework Setup, Set up E2E regression environments and managed synchronized test data. Reduced test cycle time by ~20% through optimized suite execution. UAT / ORT Support & Deployment Validation, Ensured production readiness with environment checks, sanity runs, and defect triage.
Timeline
Quality Assurance Analyst
Telecommunications Company
07.2020 - 11.2025
Master of Science - Computer Application
Jawaharlal Nehru Technological University