Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Manager

Neeraj Singla

Penticton,BC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Walmart
05.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant Manager

Tim Hortons
05.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervisor

Tim Hortons
09.2019 - 04.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

MBA - Marketing

University Canada West
Vancouver
05.2021

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales Techniques
  • Schedule Preparation
  • Cross-Functional Teamwork
  • Staff Training and Development

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

Food Safety Certificate

Timeline

Manager

Walmart
05.2022 - Current

Assistant Manager

Tim Hortons
05.2021 - 04.2022

Supervisor

Tim Hortons
09.2019 - 04.2021

MBA - Marketing

University Canada West

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