Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neeraj Sandhu

Edmonton,Alberta

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Dollarama
Edmonton, Alberta
03.2024 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Maintained a safe working environment by enforcing safety regulations.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Trained new employees on store policies, procedures and customer service standards.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Team Leader

Dollarama
Edmonton, Alberta
03.2023 - 03.2024
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Assistant Team Leader

Dollarama
Edmonton, Alberta
03.2022 - 09.2023
  • Managed employee relations including disciplinary actions if required.
  • Maintained a positive working environment within the team by resolving conflicts between members as needed.
  • Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
  • Monitored workflow and identified areas for improvement in order to maximize productivity levels.
  • Set goals and objectives for the team in line with organizational objectives.
  • Communicated effectively with management regarding any issues related to personnel or operations.
  • Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
  • Implemented changes based on feedback from senior management or customers.
  • Provided technical support to team members when needed.
  • Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.

Education

High School Diploma -

Norquest College
Edmonton, AB
04-2022

High School Diploma -

Canadore College
Mississauga, ON
05-2021

Bachelor of Science - Computer Engineering

MIMIT College
India
06-2014

Skills

  • Inventory management
  • Sales reporting
  • Staff scheduling
  • Customer service
  • Safety compliance
  • Employee training
  • Team building
  • Time management
  • Performance monitoring
  • POS systems
  • Store opening and closing
  • Inventory control
  • Sales strategies
  • Retail operations

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Assistant Store Manager

Dollarama
03.2024 - Current

Team Leader

Dollarama
03.2023 - 03.2024

Assistant Team Leader

Dollarama
03.2022 - 09.2023

High School Diploma -

Norquest College

High School Diploma -

Canadore College

Bachelor of Science - Computer Engineering

MIMIT College

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Neeraj Sandhu