Neeraj Saini

Dedicated IT Support Specialist with a strong background in managing and optimizing network infrastructure, ensuring seamless operation of IT systems. Proficient in implementing security measures to safeguard sensitive information and troubleshoot technical issues efficiently. Experienced in deploying and maintaining servers, conducting system upgrades, and providing user support.

• Resolve Tier 1 technical support issues (related to servers, applications, networking, backups, security, etc.); escalating to Tier 2 technical support where appropriate.
• Assist with training Tier 1 staff on solutions to escalated tickets in order to mentor and reduce escalations over time.
• Provide remote support and follow standardized operating procedures.