Neeraj Rathod
Hamilton,ON
Summary
Possessing over a decade of experience within the Human Resource/Staffing Industry, having expertise encompasses client management, delivery, team management, employee relations, crafting an HR system, building a workforce, learning and development, and implementing strategies. With a master's degree in business administration, Have gained a better understanding of the growing HR and its tactics where the use of Artificial Intelligence is growing. Additional abilities include marketing and customer service, which is employed to bring in new business. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Talent Acquisition Specialist
Nuvento Remote
05.2023 - Current
- Functioning as Senior Talent Acquisition Specialist in Canada
- Offshore recruiting team management
- Trained recruiters and new hires on proper US recruitment procedures such as email etiquette, analyzing job needs, developing keywords, passive search techniques, using LinkedIn to find applicants, mock calls, qualifying candidates, resume formatting, and much more
- Supervised team of bench sales recruiters and did second-level screening
- Closed H1 transfer prospects, and marketed effectively.
- Trained recruiters on ATS Oorwin and efficiently administered ATS.
- Created tracker on One Drive using Excel with all details of requirements, interviews, submissions, and vendor/client details for everyone's convenience
- Leveraged prior client relationship management expertise to communicate with clients and vendors and understand their needs
- Participated in acquisition of recruiters and talent for expansion of workforce.
- Conducted interviews over phone, Zoom, Google Meet, and Teams
- Built questionnaire to screen candidates for internal recruitment and ensured that all qualifying prerequisites were met.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers, and solicited feedback to refine recruiting strategy
Mobile And Smart Living Advisor
Best Buy Canada
08.2022 - 05.2023
- Sales advisor with knowledge of all providers Rogers, TELUS, Shaw, Fido, Koodo, Freedom, Bell, Virgin
- Providing Plans with prepaid and postpaid to customers and doing HUP, AAL, and RPP
- Provided excellent customer service and led on chart with highest mobile activations in one day
- Developed knowledge about products and sales items to answer shoppers' questions
- Determined customer needs by asking relevant questions and listening actively to responses
- Entered price changes by referring to price sheets and special sale bulletins
- Described products to customers and accurately explained details and care of merchandise
- Answered questions regarding store and merchandise
- Greeted customers and ascertained what each customer wanted and needed
- Inventoried stock and requisitioned new inventory
- Arranged and displayed merchandise to promote sales
- Computed sales prices, total purchases and received and processed cash and credit payment
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Monitored competitor trends and market shifts to maintain company relevance
- Topped charts with NPS in entire department
- Recognized #1 advisor with highest number of mobile activations on Board
- Awarded as 'Apple Champion' and trained others on Apple Products and mobile activations.
Customer Service Representative
Intercruise Shore Side Services
05.2022 - 08.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted customers with questions to provide exemplary service experience
- Helped passengers compile necessary travel documents and forms to streamline traveling process
- Confirmed accurate ticketing reservations, checking for potential errors
- Examined passenger information and tickets to determine boarding areas and times
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
- Checked baggage and cargo and directed passengers to designated locations for boarding
- Served boarding and disembarking assistance to passengers needing special assistance
- Examined passenger documentation to determine destinations and to assign boarding passes.
- Managed 200+ customer check-ins in one day with zero errors.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
Recruitment Manager
Kiran Group
07.2020 - 10.2021
- Tracked and analyzed data, monitoring business trends and costs of staffing regarding turnover, recruitment, and hiring expenses
- Negotiated pricing to drive maximum return on quality staffing solutions
- Helped companies find best talent for organizations to impact productivity and profitability
- Analyzed current recruiting methods, staffing trends, and competitive wage information to support customers in selection of employees
- Recruited job candidates using modern media connections
- Analyzed training needs to design employee development, language training, and health and safety programs
- Administered compensation, benefits, and performance management systems and safety and recreation programs
- Collaborated with team members to achieve target results
- Handled entire Recruitment of Kiran Group H.O & other locations
- Managed team of two and coordinated with clients on Background checks, Reference checks, joining formalities
- Drafted letters (LOI, Offer, Appointment, Confirmation, NDAs, other contracts)
- Handled Cash Salary
- Developed HR and ERP systems with help of IT department to ensure efficiency, collaboration, and effectiveness among all departments
- Conducted Phone, Video, and in-person interviews
- Managed over 5 departments HR related tasks with efficiency.
- Minimized use of stationery for printing and storing resumes by connecting all departments over One Drive and Google Sheets.
Delivery Manager/CRM/BDM/ Senior Recruiter
IT Alliances/ Collabera
05.2016 - 12.2019
- Trained newly hired recruiters according to company policies and procedures
- Built relationships with Infosys - Talent Acquisition VP and Program Managers by visiting them
- Fostered relationships with MSP Pontoon and ensured business kept running smoothly
- Achieved milestone by growing team of five to 50+ in just span of two months
- Well-versed in recruitment strategies and tactics for recruitment
- Discovered new markets and located future opportunities for business growth
- Utilized networks and leads to contact potential clients and recruit new employees
- Hands-on recruitment experience with using job portals (Monster, Dice, Zip Recruiter, indeed, LinkedIn Recruiter) and ATS (Job Diva, CATS, CEIPAL Corp, Zoho, Oorwin, etc.)
- Experienced with Job Diva, Monster, Naukri.com, LinkedIn, etc
- Built and maintained strong relationships with major stakeholders in industry
- Contacted clients and vendors regarding new business opportunities and future partnerships
- Created solutions to build network and queue of talented team members
- Utilized applicant tracking systems to store and track candidate information
- Developed preliminary screening questions and captured relevant candidate information for hiring managers
- Defined and presented onboarding packages to new hires
- Participated in phone and in-person interviews to determine final candidates for consideration
- Engaged in virtual recruiting activities and participated in career fairs
- Generated qualified candidate list using internet job boards, niche sites, and association sites
- Drafted job descriptions and criteria for new positions
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures
- Reviewed employment applications and job orders to match applicants with job requirements.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
Education
M.B.A. In Human Resources Management - Human Resources Management
University Canada West
Vancouver, BC04.2023
Bachelor Of Business Administration -
Swami Vivekananda University
Sagar, MP05.2016
Skills
- Public Relations
- Management
- Vendor Management
- KRA
- Relationship Building
- Goal-Oriented
- Negotiation
- Interviewing
- Training
- Teamwork
- Learning & Development
- Team Leadership
- HRIS
- Strategy Building
- Organization skills
- Defining Requirements
- MSP
- KPI
- Client Relationship Management
- Tech Savvy
- Recruitment
- Marketing
- Customer Service
- Public Speaking
- Conflict Resolution
- Employee Relations
- Delivery Management
- In-house Recruitment
- HRMS
- Applicant Tracking Systems
- Global Talent Acquisition
- Human Resources Department Processes
- Internal Mobility
- HR Transformation
- Candidate Pipeline Management
- Social Media Platforms
- Talent Acquisition Strategies
- Special Events
- Onboarding Support
- Pre-Screening and Qualifying
- Offer Letter Drafting
- Employee Performance Reviews
- Interviewing and Prescreening
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Digital Marketing Institute - DMI Certification, 2022
- Certified Professional in Human Resource (CPHR), In Progress
- Serving It Right (SIR) - Licensed, 2023 - 2028
Timeline
Sr. Talent Acquisition Specialist
Nuvento Remote
05.2023 - Current
Mobile And Smart Living Advisor
Best Buy Canada
08.2022 - 05.2023
Customer Service Representative
Intercruise Shore Side Services
05.2022 - 08.2022
Recruitment Manager
Kiran Group
07.2020 - 10.2021
Delivery Manager/CRM/BDM/ Senior Recruiter
IT Alliances/ Collabera
05.2016 - 12.2019
M.B.A. In Human Resources Management - Human Resources Management
University Canada West
Bachelor Of Business Administration -
Swami Vivekananda University
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