Neeraj Pandkar
Georgetown,Canada
Summary
Application Support Analyst with over 8 years of experience in enterprise IT environments, including extensive work with file transfer systems, production support, and client service within the financial services sector. Strong ability to resolve complex technical issues, communicate with stakeholders, and support high-availability environments. Demonstrated expertise in Sterling File Gateway, SFTP integrations, system performance optimization, and cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
Platform Specialist
Manulife
09.2024 - Current
- - Provide application support for file transfer systems supporting business-critical transactions.
- - Respond to user issues, troubleshoot system behaviors, and implement effective resolutions to minimize downtime.
- - Collaborate with business and technology teams to define requirements and deliver enhancements aligned with operational needs.
- - Maintain a high-availability MFT infrastructure and manage scheduled jobs for secure file delivery.
- - Coordinate with vendors and internal users to ensure seamless integration and performance tuning.
Associate Platform Technical Analyst
Manulife
05.2016 - 09.2024
- - Delivered frontline technical support for financial systems, resolving application and infrastructure issues promptly.
- - Supported post-trade and operational teams with production workflows and user access configurations.
- - Handled incident tickets, provided root cause analysis, and coordinated with vendors on system patches and upgrades.
- - Ensured audit compliance and supported disaster recovery and change management initiatives.
- - Maintained detailed knowledge base and documentation to improve team efficiency and training.
Education
Diploma - Computer Systems Technician (Networking)
Georgian College of Applied Arts and Technology
01.2016
Master of Computer Applications - undefined
Savitribai Phule Pune University
01.2013
Skills
- - Application Support & Issue Resolution
- - Secure File Transfer Protocols (SFTP, HTTPS, AS2, FTPS)
- - IBM Sterling File Gateway / B2B Integrator
- - Incident Management / Root Cause Analysis
- - Client Relationship Management
- - Post-trade and Mid/Back Office Support
- - Software Development Life Cycle (SDLC)
- - Windows / UNIX Server Environments
- - MS SQL, PGP Encryption
- - Strong Communication & Documentation
- - 24x7 Production On-call Support
- - Financial Services Experience
Languages
- English (Fluent)
- Marathi (Native)
- Hindi (Native)
Hobbies and Interests
Photography - Calligraphy - Cycling
Timeline
Platform Specialist
Manulife
09.2024 - Current
Associate Platform Technical Analyst
Manulife
05.2016 - 09.2024
Master of Computer Applications - undefined
Savitribai Phule Pune University
Diploma - Computer Systems Technician (Networking)
Georgian College of Applied Arts and Technology
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