Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neeraj Mehta

Mississauga,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

WALMART
07.2021 - Current
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Kept accurate records to document customer service actions and discussions.
  • Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

E-commerce Associate

WALMART
11.2019 - 07.2021
  • Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
  • Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
  • Optimized shipping processes for cost efficiency while maintaining reliable delivery timelines.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Performed data entry and completed proper paperwork.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.

Education

Post Graduate Certificate Program - Business Management- International Business

Lambton College
Mississauga, ON
2021

Bachelor of Commerce -

GNA University
Punjab, India
2018

Skills

  • Customer Service
  • Microsoft Outlook, Word, and Excel
  • Time Management
  • Training and mentoring
  • Decision-Making
  • Cash Handling
  • Effective workflow management
  • Call Center Management
  • Team Leadership

Languages

English
Hindi
Punjabi

Timeline

Customer Service Manager

WALMART
07.2021 - Current

E-commerce Associate

WALMART
11.2019 - 07.2021

Post Graduate Certificate Program - Business Management- International Business

Lambton College

Bachelor of Commerce -

GNA University

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