Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neeraj Kumar

Oshawa

Summary

Dynamic and professional individual with a strong background in retail, sales, and marketing. Possessing expertise in customer service, data analysis, and project management. Consistently demonstrates ability to enhance retention and engagement. Proficient in CRM, Excel, and PowerPoint. Excels in communication and problem-solving. Track record of success in fast-paced settings and cross-functional collaboration showcases adaptability and effectiveness.

Overview

3
3
years of professional experience
11
11
Certification

Work History

Sales Associate

Dollarama
09.2023 - 08.2024
  • Assisted customers with product inquiries and provided support throughout their shopping experience
  • Processed transactions quickly and accurately at the cash register
  • Restocked shelves and maintained product displays to ensure a well-organized store
  • Supported daily store operations, including inventory management and cleaning
  • Helped with loss prevention by monitoring store activity and following store policies
  • Resolved customer concerns to maintain a positive shopping environment
  • Self-motivated, with astrong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Sales/Retention Agent

Teleperformance
10.2022 - 07.2023
  • Implemented a retention strategy, reducing churn by 20% and aligning with business management and sales goals while ensuring reliability
  • Conducted technical data analysis and tracked performance status using CRM and Excel, supporting business decision-making and problem resolution
  • Collaborated cross-functionally to gather insights for the development of retention plans and marketing campaigns, applying strong communication skills and interpersonal collaboration
  • Managed customer interactions and delivered ad hoc reports for leadership, ensuring responsiveness and reliability in a fast-paced environment

Marketing Strategy Intern

Wise Yatra
12.2021 - 06.2022
  • Led a marketing strategy project, boosting customer engagement by 15% through analytical and technical data analysis and cross-functional collaboration
  • Conducted market research and customer interviews to inform marketing campaigns, showcasing leadership, brand management, and strong communication skills
  • Managed project status updates, ensuring reliability in performance tracking using Excel and PowerPoint, driving decisions in a fast-paced environment
  • Handled ad hoc tasks, demonstrating problem-solving abilities and responsiveness in project management

Education

Marketing Management - Digital Media

Lambton College
Toronto, ON
05.2025

Bachelor - Mass Communication and Journalism

Parul University
Gujarat, India
07.2022

12th Grade - Business and Accounts

Kendriya Vidhayala
Gujarat, India
06.2019

Skills

  • Strategic planning
  • Brand management
  • Data analysis (PowerPoint, Excel)
  • Project management
  • Reliability in fast-paced settings
  • Communication and leadership
  • Cross-functional teamwork
  • CRM expertise
  • Problem-solving
  • Collaboration
  • Performance improvement
  • Social media expertise

Certification

  • Google Analytics for Beginners
  • Advanced Google Analytics
  • Getting Started with Google Analytics 360
  • HubSpot Academy: Content Marketing Strategy
  • HubSpot Academy: SEO
  • HubSpot Academy: Email Marketing
  • Google Ads, Display Certification
  • Google Ads Search Certification
  • Stukent Digital Marketing Analytics Simternship
  • Stukent Social Media Simternship.

Timeline

Sales Associate

Dollarama
09.2023 - 08.2024

Sales/Retention Agent

Teleperformance
10.2022 - 07.2023

Marketing Strategy Intern

Wise Yatra
12.2021 - 06.2022

Marketing Management - Digital Media

Lambton College

Bachelor - Mass Communication and Journalism

Parul University

12th Grade - Business and Accounts

Kendriya Vidhayala

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