Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

NEERAJ GHAI

Mississauga,ON

Summary

Over 15 years of experience demonstrating superior customer service skills. Ability to Handle and Educate team for product and services. Outstanding communication skills and management skills. Friendly, dependable, and focused on exceeding customer expectations. Strong team player, flexible, a natural leader, and works well in a fast-paced environment without supervision. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Knowledgeable and dedicated customer service professional with extensive experience in Telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience

Work History

Customer Service Associate/MOD Manager on Duty

Rogers Communications
09.2022 - Current
  • Delivered best in class customer service and always makes sure customer will get best solution based on their needs
  • Consistently Achieve sales targets every month by following companies' guidelines and policies
  • Handle Store Sales and Operations in the absence of Store Manager
  • Always stays up to date with new offer and promotions and at the same time make team member were aware of any changes
  • Help team member to achieve their targets and coach them how to capitalize each opportunity
  • Always maximize the opportunities to sell Rogers's/Fido products and services by Introducing new services which customer don't have and makes sure customer will get the best value.

Assistant Store Manager

The Source
04.2018 - 08.2022
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Associates

The Source
06.2014 - 03.2018
  • Consistently Achieve Sales targets with proven track records
  • Achieved the Top performers 2018
  • Always Provide products and services based on the Customer Needs
  • Follow Company policy and procedure too live the Source model
  • Ability to Handle Opening and closing duties without any supervision
  • Daily Sales Reporting to the Store Manager and DSM.

Shift Supervisor

Burger King
01.2007 - 01.2014
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Helped store management meet standards of service and quality in daily operations.

Commercial Executive

Reliance Telecom
01.1997 - 01.2000
  • Handled customer data base in company software and entered customer personal information
  • Handled stock and maintained the record of stock in hand and sold out every day
  • Dealt with Sales associates helping them with their sales targets and commission enquiries
  • Handled cash and credit transactions and balanced till on a daily basis.

Education

Bachelor of Commerce - Commerce

Punjab University Chandigarh
India, Punjab
04.1998

Skills

  • Customer Relationship Management
  • Cross-Functional Team Collaboration
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

References

References Available on Request

Languages

English
Hindi
Punjabi

Timeline

Customer Service Associate/MOD Manager on Duty

Rogers Communications
09.2022 - Current

Assistant Store Manager

The Source
04.2018 - 08.2022

Sales Associates

The Source
06.2014 - 03.2018

Shift Supervisor

Burger King
01.2007 - 01.2014

Commercial Executive

Reliance Telecom
01.1997 - 01.2000

Bachelor of Commerce - Commerce

Punjab University Chandigarh
NEERAJ GHAI