Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dheeraj Kumar

Calgary,AB

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Manager

A & W Arburn bay
10.2016 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Supervisor

Shell Gas station
04.2018 - 11.2021
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Developed and implemented customer service policies to enhance satisfaction.

Supervisor

Fas Gas Station
04.2015 - 09.2016
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Built trustful relationships with customers to encourage return visits.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Trained and mentored new employees on company procedures and safety protocols.

Customer Sales Representative

Husky Gas Station
07.2014 - 04.2015
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Promoted special offers and discounts to customers to maximize sales.

Education

Certificate - General Arts And Sciences

Niagara College
Welland, ON
12.2014

Certificate - Retail Pharmacy Assistant

Niagara College
Welland, ON
06.2014

Diploma - Pharmacology

GGN Khalsa College
Ludhiana, India
12.2011

Skills

  • Hiring and Training
  • Business Operations Expertise
  • Conflict Resolution Techniques
  • Customer Service Best Practices
  • Food Preparation and Safety
  • Operations and Procedural Knowledge
  • Teamwork and Collaboration
  • Marketing and Advertising

Timeline

Supervisor

Shell Gas station
04.2018 - 11.2021

Manager

A & W Arburn bay
10.2016 - Current

Supervisor

Fas Gas Station
04.2015 - 09.2016

Customer Sales Representative

Husky Gas Station
07.2014 - 04.2015

Certificate - General Arts And Sciences

Niagara College

Certificate - Retail Pharmacy Assistant

Niagara College

Diploma - Pharmacology

GGN Khalsa College

Similar Profiles

CREATE PROFILE
Dheeraj Kumar