Neeraj Bajaj
Summary
Dynamic leader with a proven track record at Neeraj Bajaj Enterprise Ltd, enhancing operational efficiency and fostering customer loyalty through expert relationship building and financial management. Skilled in staff management and budget development, I've consistently driven profitability and team performance, achieving significant business growth.
Overview
16
16
years of professional experience
Work History
Owner/Operations Manager
Ivaan And Inaaya Inc
12.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Franchise Owner
Neeraj Bajaj Enterprise Ltd
11.2018 - 10.2022
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Trained and motivated employees to perform daily business functions.
Store Manager
7 Eleven Gas Station
08.2015 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Cell Phone Sales Representative
OSL Wireless
03.2013 - 07.2015
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Utilized CRM software to track leads, monitor progress, and maintain organized records of interactions with potential clients.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Inventory Supervisor
WIS International Inventory Service
08.2010 - 02.2013
- Supervised 10-12 inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
Gas Station Cashier
Vik Fuel Inc
11.2008 - 06.2010
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
Education
No Degree - Marketing And Financial Services
George Brown College
Toronto, ON07.2008
MBA - Marketing And International Business
Rai Business School
Delhi, India07.2005
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Operations Management
- Business Management
- Project estimating
- Staff Management
- Financial Management
- Financial Planning
- Cost Reduction
- Budget Development
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Owner/Operations Manager
Ivaan And Inaaya Inc
12.2022 - Current
Franchise Owner
Neeraj Bajaj Enterprise Ltd
11.2018 - 10.2022
Store Manager
7 Eleven Gas Station
08.2015 - 10.2018
Cell Phone Sales Representative
OSL Wireless
03.2013 - 07.2015
Inventory Supervisor
WIS International Inventory Service
08.2010 - 02.2013
Gas Station Cashier
Vik Fuel Inc
11.2008 - 06.2010
No Degree - Marketing And Financial Services
George Brown College
MBA - Marketing And International Business
Rai Business School
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