Neeraj Agarwal
Calgary,AB
Summary
20 years of experience with a proven track record of leading customer relationship, technology, business experience, including development, implementation, and maintenance of large-scale programs, cross functional teams to manage multi-million-dollar portfolios.
Strategic-thinking individual experienced in turning organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director- Digital Solutions and Integrations
LES TECHNOLOGIES INCTURE CANADA INC
2021.06 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Finance/Budgetary Responsibilities: Manage the budget for the account & project managed; monitor and control resources, expenses and capital costs against the budget. Approximate budget responsibility of $ 5 MM to $ 10 MM (YoY).
- Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives. Ability to work collaboratively in a team-based environment and execute upon agreed strategy
- Successful candidates will be highly adaptable, possess strong interpersonal and organizational skills, and able to effectively manage multiple workstreams at both strategic and operational levels.
- Established track record of successfully developing and implementing applications in new computing architecture environments using new and emerging technologies. Extensive experience developing efficient and effective solutions to diverse and complex business problems. Technically proficient enough to understand the impact of emerging and current information and technical architectures on current business processes and functions
- Demonstrated experience in working with Global end-customers, (demonstrate solutions, delivery and working in a multi country organization)
- Bridge the technology and business worlds by breaking down complex problems to outline the key business requirements and articulate them into technical requirements to drive feature implementation
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Operational Responsibilities: Provide oversight; direct, develop, establishing priorities, setting goals, monitoring progress, and coordinating efforts. Ensure operational efficiency and integrity for all process, organization technology initiatives; ensure development of project plans, implement reviews , system readiness steps and ensure projects are deployed with high quality on time and within budget.
- Leadership and People Responsibilities: Oversee the hiring and training of new and existing staff, conduct performance reviews, and provide leadership, technical guidance and coaching to staff; reporting to VP, Enterprise Applications on all critical technical issues relevant to operations; build organizational talent by creating a learning environment that ensures employees realize their highest potential
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Ability to manage multiple projects and priorities demanding both rigorous attentions to detail and high level comprehensive solutions.
- Experience in integrating applications with legacy applications using various integration options.
- Integration, solution and architecture design experience.
- Exposure to and experience with tools and technologies used to design, plan, and validate architecture design.
- Proven experience of multiple large project life cycles.
- Knowledge of systems architecture, service-based architecture and application architecture
- Experience with Agile Software Development methodologies
- Strong understanding of the Business process and ERP, SF functionality of the various modules, integration API and configurations
Associate Director
Incture Technologies Pvt. Ltd
2018.04 - 2021.06
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Manage the entire product & project life cycle from strategic planning to tactical activities.
- Demonstrates an in-depth understanding of products and their functionality, assessing products to determine efficiency and improvements; works with customers to determine product specifications.
- Drive a solution set across development teams through market requirements, contract, and positioning.
- Work with other departments to execute product plans. Estimate consumer demand for product and projects, identifies potential customers, stays informed of any competing products on the market, develops pricing strategies, and oversees product development.
- Coordinate all phases of new product development, including research and design, financing, pricing, marketing, sales, and distribution.
- Work closely with customer base to identify key needs and appropriate product solutions.
- Act as a funnel for product development ideas to realize commercial opportunities.
- Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
- Creates detailed project plans that include breakdown of tasks, milestones, critical paths, resources and budget, timelines, success factors and assignment of responsibilities.
- Documented Technical specifications, Unit Test Plan, and Integration Test Plan documents.
- Ensure that milestones are achieved on-time and in scope by dealing with or escalating issues with sufficient time for course correction.
- Manage project change control process and track and monitor project issues resolution.
- Lead team meetings and participate in project review meetings.
- Ensure effective and proactive communications to project stakeholders.
- Ensure quality of all project deliverables
- Coordinate and document project’s lessons learned.
- Ability to effectively juggle multiple initiatives & involve with cross functional team and interact with different geographies and customer.
Senior Manager
OnMobile Global
2016.07 - 2018.03
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Conduct architectural evaluation, design, and analysis of OnMobile platform & products throughout entire BSS (Business Support System) portfolio business.
- Ensure application architecture team delivers robust system solutions to architect business.
- Develop, enhance, and maintain established service design procedures and processes to assure apt and robust service design.
- Perform closely with functional heads within Solution Architecture team to assure constant compliance of Operators blueprints and architecture.
- Perform as member of high performance and provide solutions alert architecture team supporting business-oriented project development effort.
- Plan, design and execute complex company level storage solution configuration.
- Prepare and present test plans, technical presentations, staging reports & prototypes to new customers for new product acquisition and to existing customers for upselling.
- Responsible for continuing configuration management as well as platform layout along with storage infrastructure.
- Identify customer requirements, analyze alternatives, and conduct product recommendations related to software, platform and network configurations.
- Perform with sales personnel on every customer visit to converse requirements as well as perform demonstrations.
Senior Delivery & Operation Manager
OnMobile Global
2011.04 - 2016.06
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsible for successful delivery of projects with focus on in time, on budget & right quality, efficient deliveries. Has the ability to prioritize and implement activities, which leads to achieving stated objectives.
- Responsible for ensuring operational efficiencies of all monetary & non-monetary resources involved in line with required business outcome.
- Managed Talent Management Program to identify, develop & retain top talent.
- Leading a team of 50+ for delivery & operations considering both at onsite & offshore for managing the existing services.
- Designed Network Operations Centre (NOC) Solution to integrate stack of applications monitoring and processes.
- Rolled out ITIL based processes & set up service delivery organization based on competencies like Maintenance window, Application Support, New Product deployment (Problem / Change / Process Management)
- Managed Service Level Agreements (SLAs) on critical parameters and 18 different SLAs with stringent target levels; implemented tools for automated SLA tracking & reporting.
- Enabled uptime to provide stringent SLA (99.7% uptime) to mobile operators which also benefited through implementation of best practices for operational efficiencies.
- Contributed ideas and streamlined procedure/process for providing excellent service to clients.
- Providing technical advisory & consultation on equipment specification, evaluation, selection, configuration, integration, installation & testing of new systems.
- Identify / Escalation of any risks / issues and recommend solutions to the management.
- Received highest customer satisfaction for providing quick resolutions to problems and building trust with customers.
Delivery Manager
OnMobile Global
2008.04 - 2011.03
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Responsible for smooth operation of large, multiple team Team’s Planning, supervision and evaluating workflow & defining project scope for large & complex projects.
- Managed responsibilities for an assigned process & ensuring quality standards & compliance requirements are met.
- Responsible for audit, project management reviews, identification, and abatement of risks.
- Responsible for Billing trigger during Project execution for large multiple location account.
- Responsible for identification & providing resolution related to Operator issues.
- Pre-Sales discussion for new products, deployment, definition of Network and Logical Architecture, Integration of services with all Entity
Associate Manager
OnMobile Global
2005.09 - 2008.03
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Accelerated product development cycles by employing Agile methodologies and fostering a collaborative work environment.
- Managing Technical escalation & ensuring timely & satisfactory closure for OnMobile products
- Adhering to KPIs processes for Service Delivery and ensuring service uptime.
- Effort Estimation for Operational task, Task assignment & Project Plan, Resource assignment, Risk Management, Project weekly update to Stake holder.
- Interaction and Planning with clients and third-party vendors on product integration, delivery status, testing status, bug fixes, support, Quality and Acceptance.
- Ensuring Quality / Process objectives, Contribution towards Process improvements, Audits
- Responsible for meeting SLA timelines.
- Managed optimum utilization of resources.
- Managed Communications related to project execution & also coordinates between Customers & internal support group for issue resolution and to trigger escalation when required.
- Track and maintain Stakeholder requested enhancements and changes using SharePoint.
- Experience in working with various departmental teams, developing interactive relationships with business and IT colleagues, having a thorough understanding of needs, and perspectives of both the business users and the technical team.
Network Engineer
Network Solutions
2004.07 - 2005.08
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Installation and configuration of 3660/3640/3620/2611 router for Leased lines and ISDN for ICICI ltd.
- Configuration using Dynamic Routing Protocols (RIP, IGRP, EIGRP) and Static Routing.
- LAN and WAN connectivity between Andhra Bank ltd.
- Commissioning of Leased Lines and ISDNs for Multiple Locations.
- Installation of 1900/1700/2900 switches at Andhra Bank Ltd.
- Ensuring service uptime of 99.99%.
- Taking part in recruitment process for all profiles of Operations team.
- Tracking & improving process for response & resolution time.
- Monthly knowledge sharing sessions with customers.
Education
Bachelor of Technology - Computer Science & Engineering
Uttar Pradesh Technical University
Lucknow, India06.2004
Skills
- Budget Control
- Project Management
- Logistics Management
- Business Planning
- Solution Design
- Enterprise Implementations
- Business and IT Alignment & Planning
- Project Scheduling & Delivery
- Partnerships and Alliances
- Costing & Budgeting
- Team Building & Mentoring
- Resource Management
- Business Development
- People Management
- Strategic Planning
- Strategies and Goals
- Customer Relationship Management
- Stakeholder Engagement
- Cross-functional Team Leadership
- Vendor Management
- Team Management
- Innovation Management
- Budgeting and Forecasting
- Customer Service Management
- Revenue Generation
- KPI Tracking
- Employee Development
- Customer Retention
- Training and Development
- Product Development
- Process Improvement
- Change Management
Accomplishments
Best Employee of the Year
Oversaw implementation of more than a million project, achieving key milestones on time and under budget, resulting in a 30% increase in annual revenue.
Languages
English
Full Professional
Certification
- ITIL V3 foundation Certified.
- Delivery Excellence Projects certified.
- MuleSoft Training Completed
- SAP Integration Completed
- Project Management Professional Training Completed
Timeline
Director- Digital Solutions and Integrations
LES TECHNOLOGIES INCTURE CANADA INC
2021.06 - Current
Associate Director
Incture Technologies Pvt. Ltd
2018.04 - 2021.06
Senior Manager
OnMobile Global
2016.07 - 2018.03
Senior Delivery & Operation Manager
OnMobile Global
2011.04 - 2016.06
Delivery Manager
OnMobile Global
2008.04 - 2011.03
Associate Manager
OnMobile Global
2005.09 - 2008.03
Network Engineer
Network Solutions
2004.07 - 2005.08
Bachelor of Technology - Computer Science & Engineering
Uttar Pradesh Technical University
- ITIL V3 foundation Certified.
- Delivery Excellence Projects certified.
- MuleSoft Training Completed
- SAP Integration Completed
- Project Management Professional Training Completed
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