Neenu Sara Saji
London,Ontario
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Cashier
Hakka Yeti Restaurant
London, Ontario
07.2023 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Performance & QA Engineer (Intern)
PFM Consultancy
Vancouver, British Columbia
07.2022 - 04.2023
- Collaborated with team to ensure successful project requirement fulfillment.
- Facilitated seamless transitions through effective user acceptance testing.
- Enhanced testing and deployment processes, contributing to a goal-driven team.
Team Member
Toyota Motor Manufacturing Company
Woodstock, Ontario
05.2021 - 08.2022
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Customer Service Representative
Petro Canada
London, Ontario
11.2020 - 01.2022
- Achieved 95% satisfaction rate through exceptional service.
- Handled financial transactions accurately in adherence to company guidelines.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Post Graduate Diploma - Business And Information System Architecture
Fanshawe College
London, ON04-2022
Bachelor’s Degree - Computer Science
Mahatma Gandhi University
Kerala, India03-2019
Skills
- Customer Service
- Strong written and verbal communication
- Time management
- Organizational skills
- Proficient in Microsoft Office
- Problem solving
- Task Prioritization
- Team player
- Staff Training
- Sales expertise
- Multitasking
- Attention to Detail
- Data Management
- Inventory Management
Timeline
Cashier
Hakka Yeti Restaurant
07.2023 - 10.2024
Performance & QA Engineer (Intern)
PFM Consultancy
07.2022 - 04.2023
Team Member
Toyota Motor Manufacturing Company
05.2021 - 08.2022
Customer Service Representative
Petro Canada
11.2020 - 01.2022
Post Graduate Diploma - Business And Information System Architecture
Fanshawe College
Bachelor’s Degree - Computer Science
Mahatma Gandhi University
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