Neenu Shaji
Brampton,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Choice Equity Broking Private Limited
11.2023 - 09.2024
- Maintain and reconcile financial records, including accounts payable and receivable
- Process invoices, payments, and payroll for dealership employees
- Prepare financial statements, reports, and tax filings in compliance with regulations
- Monitor and record daily transactions, including vehicle sales, service, and parts revenue
- Manage bank reconciliations and cash flow to ensure financial stability
- Assist in budget preparation and expense tracking to control costs
- Ensure accuracy in inventory accounting for spare parts, accessories, and vehicles
- Handle financial audits and coordinate with external auditors when required
- Maintain compliance with automotive industry financial regulations and tax laws
- Utilize accounting software (e.g., QuickBooks, Tally) for financial management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
JUNIOR ACCOUNTANT
Veliyathu Motors -Royal Enfield Showroom
09.2020 - 11.2023
- Company Overview: Franchise
- Processing financial entries to ensure a proper recording of all business transactions
- Recording invoices and receipts
- Performing reconciliations, updating accounts payable and receivable, and issuing invoices
- Preparing income statements, balance sheets, and cash flow statements
- Creating and compiling monthly and quarterly financial reports
- Maintaining records of accounts receivable and accounts payable and following up on overdue payments
- Generating basic financial reports for management
- Assisting with internal control procedures
- Preparing documents and reports for audits
- Assisting with reviewing payroll records and expenses, among other items as assigned
- Franchise
Education
MBA - Finance And Human Resources
St. Joseph's College Of Engineering And Technology
Kerala, India10-2020
Bachelor of Commerce - Accounting And Finance
Newman College
Kerala, India03-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
Certification
· Financial Markets -Coursera Certificate (Yale University) April 2020.
· Management Skills, Team Leadership Skills Masterclass -Udemy May 2020.
· Administrative Human Resources for Beginners -Udemy April 2020.
Timeline
Customer Service Representative
Choice Equity Broking Private Limited
11.2023 - 09.2024
JUNIOR ACCOUNTANT
Veliyathu Motors -Royal Enfield Showroom
09.2020 - 11.2023
MBA - Finance And Human Resources
St. Joseph's College Of Engineering And Technology
Bachelor of Commerce - Accounting And Finance
Newman College
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