Neenu Martin
Morningside,Canada
Summary
Results-driven professional with extensive experience in financial management, team leadership, and operational oversight within the food service and retail industries. Proven ability to handle payroll, conduct financial reconciliations, and manage accounts receivable and payable. A dedicated leader committed to driving business success through effective financial management and process improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CAFÉ SUPERVISOR
KRISPY KREME
TORONTO, ON
01.2025 - Current
- Directed overall store operations, ensuring accurate bank deposits and efficient cash transaction management. Implemented a verification system to reduce discrepancies and enhance financial transparency.
- Managed payroll processes and prepared staff schedules, ensuring timely and precise paycheck distribution. Conducted audits to maintain compliance and accuracy in employee payments.
- Analyzed weekly sales data to optimize inventory orders and minimize waste. Developed strategies that aligned product availability with sales forecasts, resulting in cost reductions.
- Conducted financial audits and monitored inventory accuracy by preventing improper transactions. Collaborated with team members to streamline operations, improving efficiency and compliance.
- Ensured compliance with health and safety standards, creating a safe and clean environment. Trained staff on hygiene protocols to maintain high standards of cleanliness.
- Effectively handled customer complaints and employee disputes by employing strong communication and conflict resolution skills. Fostered a positive work environment through mediation and team-building activities.
- As a supervisor, I also played a key role in overseeing the daily operations of the store. This included managing a team of employees, delegating tasks, and ensuring that all store policies and procedures were followed.
Krew Member
Krispy Kreme Danforth
09.2023 - 01.2025
- Delivered outstanding customer service, enhancing overall store experience. Addressed customer inquiries swiftly, contributing to high levels of satisfaction and repeat business.
- Participate in team meetings to discuss daily objectives, upcoming promotions, and quality standards, ensuring that all team members are aligned with store goals and performance expectations.
- Adhered to food safety and health guidelines, ensuring a safe and clean environment for customers and staff. This included regularly sanitizing work surfaces, following hygiene protocols, and monitoring food handling practices to reduce the risk of contamination.
- Manage cash transactions, process payments accurately, and operate the point-of-sale (POS) system efficiently. This includes balancing cash drawers at the beginning and end of shifts, ensuring accuracy and reducing discrepancies.
- My in-depth knowledge of various kinds of donuts and beverages allowed me to provide valuable insights and information to customers, enhancing their shopping experience and helping them make informed decisions.
Team Member
Tim Hortons
Toronto, ON
10.2021 - 08.2023
- Provided exceptional customer service in a high-volume setting, ensuring customer satisfaction during peak hours. Utilized the POS system to process orders accurately and efficiently.
- Conducted opening and closing duties meticulously, focusing on cash handling and inventory management. Developed checklists to streamline daily tasks and improve accuracy.
- Trained new team members on operational procedures and company policies. Created a mentorship program that improved onboarding and retention rates, fostering team cohesion.
- Assisted in food preparation while consistently adhering to health and safety standards. Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Played a key role in achieving daily operational goals, enhancing service speed and product availability. Engaged with the team to improve workflow, leading to increased efficiency.
- This experience significantly enhanced my financial acumen and provided me with a comprehensive understanding of finance operations within a non-profit organization.
- My leadership skills and ability to handle various responsibilities simultaneously contributed to the overall efficiency and success of the store.
Accountant
SCHOOL of CORPORATE ACCOUNTS
09.2020 - 02.2021
- Conducted financial reconciliations and audits, ensuring compliance with standards. Developed methodologies to streamline reconciliation processes, minimizing errors and discrepancies.
- Led financial planning and budgeting for academic programs, aligning with institutional goals. Collaborated with departments to monitor expenses and optimize budget allocations.
- Drafted and submitted funding proposals, securing necessary resources for programs. Compiled supporting documentation and maintained communication with stakeholders to ensure transparency.
- Maintained comprehensive records for financial transactions, implementing digital solutions to improve efficiency. Regularly reviewed records to enhance accuracy and accessibility.
- Liaised with faculty and vendors to ensure smooth financial transactions and operations. Built effective communication channels, enhancing collaboration and operational success.
ICWAI TRAINEE
INSTITUTE of COST and WORK ACCOUNTANTS OF INDIA
ALAPPUZHA, KERALA, INDIA
07.2017 - 07.2020
- Generated monthly and quarterly financial reports for senior management, providing insights into budget utilization and project expenditures. Analyzed data and presented it clearly to support decision-making for ongoing and future projects.
- Prepared and maintained detailed financial records for multiple public service initiatives, ensuring compliance with local government regulations and policies. Conducted routine reconciliations to accurately record expenditures and promptly resolve any discrepancies.
- Played an integral role in managing funds for various high-impact community projects, including Pradhan Mantri Awas Yojana (PMAY) for affordable housing, flood relief programs, and COVID-19-related funds. Monitored budgets and ensured accurate fund allocation, providing essential financial support to maintain transparency and effective resource distribution.
- Supported the financial administration of health-related programs, managing budgets for vaccination drives, healthcare outreach, and emergency health funds. Collaborated with local health departments to ensure accurate fund tracking and provided timely financial support for critical health services in the community.
- Handled general administrative tasks, including correspondence, file management, and scheduling, to support project timelines and maintain efficient workflows within the finance team.
- Assisted with payroll processing, including accurate salary distribution, tax deductions, and pension disbursements for retired staff, ensuring compliance and financial transparency within the municipality.
Education
Ontario College Advanced Diploma - Accounting and Finance
Seneca Polytechnic
Skills
- SAGE ERP (Sage 50 & Sage 300)
- Written & communication skills
- Client Relation
- Power BI
- MS Office
- Financial Reporting and Payroll
- Access Database & Dynamics
- Team Leading
- Technical expertise
- Problem-solving
- Interpersonal Skills
- Technical Support
Certification
- CERTIFICATE IN ACCOUNTING TECHNICIANS
- The Institute of Cost Accountants of India
ADDITIONAL INFORMATION
- Accredited from ACBSP (Accreditation Council for Business School and Programs) and exemption from ACCA Papers F1 and F4.
- Distinguished member of Student Leaders of Accounting and Financial Services Seneca (SLAFS)
- Volunteering staff at Flood Relief Programs in 2018
- Volunteered services at Santhwan School for Mentally Challenged
Timeline
CAFÉ SUPERVISOR
KRISPY KREME
01.2025 - Current
Krew Member
Krispy Kreme Danforth
09.2023 - 01.2025
Team Member
Tim Hortons
10.2021 - 08.2023
Accountant
SCHOOL of CORPORATE ACCOUNTS
09.2020 - 02.2021
ICWAI TRAINEE
INSTITUTE of COST and WORK ACCOUNTANTS OF INDIA
07.2017 - 07.2020
Ontario College Advanced Diploma - Accounting and Finance
Seneca Polytechnic