Neenu Baby

• Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
• Maintained strong relationships with internal customers ensuring their needs were met effectively balancing competing priorities and resource constraints.
• Optimized operations, analyzed bottlenecks, and identified areas for improvement.
• Collaborated with cross-functional teams to ensure consistent process execution.
• Developed process documentation to maintain standardization and knowledge sharing among team members.
• Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.
• Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
• Leveraged Lean Six Sigma methodologies to identify opportunities for waste reduction and improved efficiency.
• Provided on-floor assistance to Associates / Senior Associates towards delivering high Quality service
  to clients.
• Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.

● To assist with the administration of the employee life cycle data of the client (New Hire, Life Cycle Management and Separation,) by obtaining, recording, forwarding, and explaining HR information using Peoplesoft and SAP application Success Factors.

● Processing employment verification and Document retrieval and retention.

● Investigating and resolving the queries of employees regarding their leaves,Performance management, compensation, benefit changes (including enrolment, status changes and updating personal information), expense claims, learning programs and performance via email and calls.

● Performs internal audits and effectively manages the team’s expected accuracy level by providing feedback and recommendations to team members based upon the findings.

● Provides timely and effective written or verbal communication to the line manager on the status of quality assurance activities and recommends training requirements.

● Reviewing the end user documentation (Online Reference) and specifying the required changes by capturing updates and exceptions related to the process.

● Reviewing the end user documentation (Online Reference) and specifying the required changes by capturing updates and exceptions related to the process.