Neena John
Summary
Dedicated and results-driven professional with over a decade of diversified experience in healthcare administration, education, and digital health records management. Proficient in health information management, medical administration, instructional leadership, and delivering exceptional customer service. Committed to maintaining the highest standards of confidentiality and privacy while consistently delivering high-quality work and productivity. Seeking to leverage extensive expertise and drive success in dynamic healthcare environments. A highly knowledgeable Health Information Management specialist with a wealth of healthcare experience, adept at problem-solving and maintaining intricate databases encompassing patient information. Demonstrates proactive monitoring and comprehensive reporting skills, underpinned by advanced technical abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Westin health care
07.2020 - Current
- General administrative duties
- Supervising staff
- Processing ADP, WSIB, ODSP, and insurance claims
- Purchase ordering and inventory maintenance
- Managed tasks and projects in a fast-paced office, meeting deadlines efficiently
- Organized workflow processes to boost productivity
- Applied problem-solving skills for smooth daily operations
- Oversaw documentation for legal compliance and industry standards
- Trained staff on proper documentation practices
- Effective communication to foster positive relationships
- Utilized influence and collaboration for teamwork
- Proficient decision-making in high-pressure situations
- Technological proficiency for office optimization
- Contributed to process improvement initiatives
- Ensured compliance with health information release requirements
- Implemented safety protocols according to regulations
- Advocate for Lean Principles in healthcare for efficiency and quality improvement
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Instructor (Medical office administration)
Sunview College
08.2019 - 12.2022
- Taught Medical Office Assistant course per curriculum guidelines
- Created teaching materials for effective instruction
- Oversaw student activities during labs and clinical rotations
- Administered exams and graded assignments
- Managed academic records
- Improved healthcare communication through medical terminology instruction, facilitating better dialogue in clinical settings
- Observed and adopted new techniques from skilled instructors and lecturers.
Administrative Assistant
Wellwise by Shoppers drug mart
07.2019 - 06.2020
- Accounting and bookkeeping
- Processing WSIB, ODSP, ADP, and other insurance claims
- Administrative duties
- Billing purchases
- Collecting and delivering customer orders
- Stock maintenance
- Meeting customer needs
- Customer counseling on product selection
- Demonstrating products to customers
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Managing director/Nursing instructor
Upskill nursing academy
01.2017 - 12.2018
- Led marketing and promotions initiatives
- Managed registration and admissions processes
- Taught according to curriculum guidelines
- Created instructional materials
- Organized and maintained academic records
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
Nurse Administrator/Educator
BGS Global Hospitals
07.2015 - 07.2016
- Customer Service: Managed customer inquiries and resolved complaints effectively.
- Administration: Planned and organized administrative procedures efficiently.
- Marketing: Conducted marketing and promotional activities for medical equipment and products.
- Event Coordination: Organized workshops and seminars.
- Problem Solving: Analyzed and resolved customer requests promptly.
- Staff Management: Recruited and trained new staff members.
- Healthcare Support: Participated in nursing care and clinical audits.
- Record Keeping: Maintained accurate records and reports.
- Compliance: Reported non-compliance issues to Directors and ensured adherence to documentation standards.
- Quality Improvement: Contributed to hospital quality improvement activities and management meetings.
- Incident Reporting: Ensured timely filing of occurrence reports for areas of negligent care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Diabetic nurse specialist
Apollo sugar clinic
01.2015 - 07.2015
- Improved patient outcomes by developing and implementing specialized nursing care plans.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Observed and reported on independent medical evaluations.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Staff nurse in Medical ICU
PPK Hospital
05.2011 - 06.2012
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Evaluated patient histories, complaints, and current symptoms.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Staff nurse in Medical ICU
Jubilee Memorial Hospital
10.2010 - 04.2011
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Evaluated patient histories, complaints, and current symptoms.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Diploma - Health Information Management
Trios College
Toronto08.2025
Msc in Nursing -
KIMS College of Nursing (Trivandrum), Kerala University of Health Science
Thiruvananthapuram, Kerala01.2014
Bsc in Nursing -
Padmashree College of Nursing (Bengaluru), Rajiv Gandhi University of Health
Bengaluru, Karnataka01.2010
Skills
Soft skills:
- Dynamic and proactive approach to professional endeavors
- Outstanding negotiation and deliberation skills
- Excellent customer service orientation
- Strong interpersonal skills
- Exceptional time management and prioritization abilities
- Detail-oriented and able to multitask effectively
- Adaptable to new challenges and environments
- Exceptional problem-solving skills
- Verbal and written communication
- Staff Training
- Teamwork and Collaboration
- Strong Work Ethic and Reliability
- High Standards of Work Outputs
- Punctuality
- Accommodation and Accessibility
- Multicultural Competence
- Equal Opportunity Commitment
Hard skills:
- Post-graduation in medical administration
- Experience with Electronic Medical Records (EMR)
- Proficiency in marketing and promotional activities
- Expertise in organizing and conducting seminars and workshops
- Experienced instructor
- Proficient in maintaining academic records
- Knowledgeable in medical terminologies
- Competent in all types of administrative procedures and processes
- Extensive experience in internal auditing
- Ability to schedule and book appointments
- Skilled in preparing reports and conducting audits
- Familiarity with Hospital accreditation processes
- Proficient in MS Word, Excel, PowerPoint, Adobe Acrobat Reader, and internet usage
- Scheduling
- Training
- Operations
- Inventory Management
- Microsoft Word
- Retail Sales
- Inventory Control
- Retail Management
- Recruiting
- Project Management
- Budget Management
- Marketing
- Managing Operations and Efficiency
- Medical Terminology Knowledge
- Technological Proficiency (Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat)
- Digital Record Management
- Bilingualism
- CHIMA Recognized HIM Program and CHIM Certification
Accomplishments
Paper presentations
- Paper presentation on Prevention of pressure ulcer among critically ill patients at State Level Workshop.
- Paper presentation on Pressure ulcer management and prevention at Train the Trainer Workshop.
- Paper presentation on Wound care at Workshop on Pain management nursing.
- Paper presentation on Wound dressing techniques.
- Paper presentation on Advanced wound care techniques.
Conference and workshop organized
- State level Workshop on Critical Care nursing bundle synergy- Optimizing the patient's clinical outcome held at BGS Global Hospitals, India
- Workshop on pressure area care at BGS Global Hospitals, India
- Workshop on Wound care organized at BGS Global Hospitals, India
- Workshop on Cardiac rhythm analysis organized at KIMS College of nursing, India
Audits conducted
- Audit on Knowledge and practice of Wound Assessment documentation among Registered Nurses
- Audit on Knowledge assessment on tissue viability among Registered Nurses
- Audit on Competency in wound dressing among Registered Nurses
- Audit on appropriate Braden scale scoring among Registered Nurses
- Audit on appropriate positioning of patients among Registered Nurses
- Audit on adherence to Post operative reassessment policy among Registered Nurses (as a part of NANE non-compliance closure)
- Audit on adherence to fever reassessment policy among Registered Nurses(as a part of NANE non-compliance closure)
- Audit on appropriateness of tracheostomy care among Registered Nurses
- Audit on appropriateness of central line care among Registered Nurses.
Quality improvement projects conducted (QIP)
- QIP on reducing the incidence of pressure ulcer in BGS Global hospitals, India
- QIP on increasing the healing rate of pressure ulcer in BGS Global hospitals, India
Certification
- Certified compression stockings fitter
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Kannada
Limited Working
Punjabi
Professional Working
Additional Information
CHIMA membership
Timeline
Manager
Westin health care
07.2020 - Current
Instructor (Medical office administration)
Sunview College
08.2019 - 12.2022
Administrative Assistant
Wellwise by Shoppers drug mart
07.2019 - 06.2020
Managing director/Nursing instructor
Upskill nursing academy
01.2017 - 12.2018
Nurse Administrator/Educator
BGS Global Hospitals
07.2015 - 07.2016
Diabetic nurse specialist
Apollo sugar clinic
01.2015 - 07.2015
Staff nurse in Medical ICU
PPK Hospital
05.2011 - 06.2012
Staff nurse in Medical ICU
Jubilee Memorial Hospital
10.2010 - 04.2011
Diploma - Health Information Management
Trios College
Msc in Nursing -
KIMS College of Nursing (Trivandrum), Kerala University of Health Science
Bsc in Nursing -
Padmashree College of Nursing (Bengaluru), Rajiv Gandhi University of Health
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