Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neema Hassen

Ottawa,ON

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

ZamaZm Bank
Addis Ababa, Ethiopia
04.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted colleagues during peak periods or staff shortages, demonstrating strong teamwork skills and adaptability.
  • Assisted in the development and implementation of branch sales strategies, contributing to overall growth in revenue.
  • Assisted in the organization and execution of community outreach events, showcasing the bank''s commitment to local initiatives and fostering strong relationships with potential clients.

Office Administration Assistant

IHSAN PRIMARY SCHOOL
Addis Ababa, Ethiopia
02.2022 - 04.2023
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.

Purchaser

SEMIR PRINTING PLC
Addis Ababa, Ethiopia
01.2019 - 09.2020
  • Negotiated with suppliers, vendors and other representatives.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.

Education

Master of Science - Accounting And Finance

ADMAS UNIVERSITY
Addis Ababa, Ethiopia
09.2021

Bachelor of Arts - Accounting And Finance

Rift Valley University
Addis Ababa, Ethiopia
07.2019

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus

Languages

English
Limited Working

Timeline

Customer Service Officer

ZamaZm Bank
04.2023 - 12.2023

Office Administration Assistant

IHSAN PRIMARY SCHOOL
02.2022 - 04.2023

Purchaser

SEMIR PRINTING PLC
01.2019 - 09.2020

Master of Science - Accounting And Finance

ADMAS UNIVERSITY

Bachelor of Arts - Accounting And Finance

Rift Valley University
Neema Hassen