Neelum Shaheen
Ottawa,ON
Summary
English, Urdu
Overview
2
2
years of professional experience
Work History
Restaurant Shift Manager
Popeyes Louisiana Kitchen Inc.
Ottawa, ON
07.2021 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Monitored employee food handling, safety and uniform requirements.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Checked and monitored inventory levels to reorder items.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
B.Ed - 09 Months Teaching Course
Government Elementary College
Multan02.2003
Bachelor of Arts - Arts
Government Degree College For Women
Multan, Pakistan01.2002
Skills
- Food Handling Safeguards
- Customer Complaint Resolution
- Staff Training
- Waste Reduction
- Pre-Shift Walk-Through
- Health Inspections
Languages
English
Professional Working
Urdu
Full Professional
cooking, watching funny videos, shopping and camping
Happy to discover new recipes, making me more comfort by watching funny videos, shopping and camping
Timeline
Restaurant Shift Manager
Popeyes Louisiana Kitchen Inc.
07.2021 - Current
B.Ed - 09 Months Teaching Course
Government Elementary College
Bachelor of Arts - Arts
Government Degree College For Women