Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neel Patel

Hamilton

Summary

Dynamic Technical Support Representative with a proven track record at Nordia, excelling in remote troubleshooting and effective escalation resolution. Leveraged telecommunications support expertise to enhance customer satisfaction and maintain comprehensive documentation. Recognized for systematic problem-solving and fostering positive client relationships while implementing robust network security measures.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Nordia
11.2023 - 06.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Handled escalated calls from dissatisfied customers with tact and diplomacy, working diligently toward satisfactory resolutions while maintaining positive relationships with clientele.

Network Support Technician

Prince InfoTech
06.2020 - 09.2021
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Ran cabling and installed data drops for new node installations.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Supported users both local and by phone with problem resolution and education.
  • Increased network security by performing vulnerability assessments and implementing necessary remediation measures.

Education

High School Diploma -

Mohawk College of Applied Arts And Technology
Hamilton, ON
04-2023

High School Diploma -

L.j Polytechnic
Ahmedabad, Gujarat
05-2020

Skills

  • Objective-oriented
  • Telecommunications support expertise
  • Efficient data input
  • Remote troubleshooting
  • Systematic troubleshooting expertise
  • Application troubleshooting expertise
  • Effective escalation resolution

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Technical Support Representative

Nordia
11.2023 - 06.2025

Network Support Technician

Prince InfoTech
06.2020 - 09.2021

High School Diploma -

Mohawk College of Applied Arts And Technology

High School Diploma -

L.j Polytechnic

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Neel Patel