NEEL B. PATEL

• Provided prompt and courteous customer service
• Strong phone contact handling skills and active listening
• Handled all types of store transactions for Petro Canada's products and services
• Maintained a clean and pleasant store environment.

· Manage inbound and outbound calls from customers regarding loan applications.

· Assess the status of the customer’s loan application and communicate next steps to them in an efficient and effective manner.

· evaluating clients loan applicants to verify their financial eligibility and loan-granting viability.

· Review and process loan applications from submission to completion.

· Examine the bank account, financial situation, credit history, and income sources of loan applicants.

· Obtain and evaluate information and documents for authenticity and accuracy.

· Submit loan application to manager with recommendations for approval or rejection.

· Assess and calculate income utilizing income and tax documents.

· Evaluate each applicant's fraud account, and report those that are incompatible to the fraud department.

· Utilize multiple systems to capture customer interactions with precise notation.

· Strive to resolve the customer's request in one call while creating an exceptional experience for the customer.