Summary
Overview
Work History
Education
Skills
Training
Affiliations
Accomplishments
Certification
References
Timeline
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NEELAWAN FRAIL

Calgary,Canada

Summary

Dynamic professional with extensive experience in customer service and team collaboration at Hudson's Bay. Proficient in advanced Microsoft Office applications, consistently enhancing guest experiences and streamlining operations. Recognized for swift complaint resolution and implementing quality assurance practices that elevate service standards. Highly organized office assistant skilled in managing high-volume inquiries and coordinating office supplies, records, and schedules to optimize team efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Associate

Hudson's Bay
Calgary, AB
08.2023 - 06.2025
  • Provided exceptional customer service by greeting customers and assisting with product inquiries.
  • Facilitated product selection by answering questions and offering tailored advice.
  • Executed cashier responsibilities, including processing payments and issuing receipts.
  • Responded to incoming calls to relay information about store offerings and services.
  • Collaborated with sales team members to achieve collective performance targets.

Guest Experience Expert

The Westin Calgary
Calgary, AB
05.2023 - 05.2024
  • Resolved guest complaints promptly to ensure positive experiences and satisfaction.
  • Delivered exceptional customer service to foster guest loyalty and retention.
  • Collaborated with team members to cultivate a welcoming atmosphere for guests.
  • Monitored facility cleanliness and safety standards to maintain guest comfort.
  • Assisted in training new staff on best practices for customer engagement.

Food and Beverage Server

Rose Garden Restaurant
Calgary, AB
10.2021 - 03.2023
  • Trained staff on customer service standards and food safety protocols.
  • Developed and implemented efficient workflow processes for service areas.
  • Ensured consistent compliance with health regulations and safety guidelines.
  • Completed daily tasks with accuracy and efficiency.
  • Introduced innovative ideas to improve team performance and outcomes.

Bilingual Interpreter

CanTalk Canada Inc.
Calgary, AB
05.2016 - 08.2022
  • Delivered on-demand translation and interpretation services for government and private organizations.
  • Provided cultural insights to enrich communication effectiveness.
  • Enhanced communication efficiency through timely language support.

Food and Beverage Server

Juree Thai Place
Calgary, AB
05.2016 - 11.2021
  • Delivered exceptional customer service to elevate dining experiences.
  • Managed food and beverage orders with accuracy and efficiency.
  • Collaborated with kitchen staff to guarantee timely meal service.
  • Maintained cleanliness and organization of dining spaces and service stations.
  • Trained new staff on restaurant procedures and service standards.

Equipment Coordinator

EMAS Energy Services
Bangkok, Thailand
02.2010 - 09.2015
  • Coordinated equipment logistics for offshore oil and gas projects to ensure timely availability.
  • Managed inventory, securing critical tools and supplies for seamless operations.
  • Developed tracking systems to enhance operational efficiency of equipment utilization.
  • Collaborated with project teams to evaluate and address specific equipment requirements.
  • Scheduled maintenance and repairs, effectively minimizing equipment downtime.

Field Operations Assistant

Moody International (Thailand) Ltd.
Langdon, Thailand
10.2003 - 12.2009
  • Coordinated field operations to ensure compliance with safety regulations and company standards.
  • Managed communication between field teams and management to facilitate seamless workflows.
  • Supported logistics by tracking equipment and material availability on-site for efficient operations.
  • Facilitated training sessions for new staff on operational procedures and safety protocols.
  • Resolved customer complaints promptly, ensuring satisfaction with services provided.
  • Assisted in developing operational plans to enhance project execution efficiency.
  • Maintained inventory levels and ordered supplies as necessary for task completion.

Education

Diploma - General Business Management

Calgary, AB
Calgary, AB
01-2021

Diploma - Business Administration

Bangkok, Thailand
Bangkok, Thailand
01.1998

Skills

  • Team collaboration
  • Quality assurance
  • Advanced Microsoft Office proficiency
  • Team collaboration
  • Quality assurance
  • Advanced Microsoft Office proficiency

Training

  • Internal Auditor – 2009 & 2012 | by SCW International Certification & EMAS Energy Services Co., Ltd.
  • Quality Management System (ISO 9001:2008) – 2014 | by Bureau Veritas
  • Environment Management System (ISO14001:2004) – 2014 | by Bureau Veritas
  • Occupational Health & Safety Management Standard (OHSAS 9001:2008) - 2014 | by Bureau Veritas

Affiliations

  • Flyfishing
  • Snowboarding (new beginner)
  • Photographer

Accomplishments

  • In recognition of program excellence in Academic, Attendance & Attitude
  • Hudson's Bay Asset Protection Associate Recognition
  • Personal Responsibility For Safety 1 Million Manhours with Zero Lost Time Incident

Certification

  • Integrated Internal Auditor ISO 14001 & OHSAS 18001
  • ProServe
  • Food Handler
  • Food Allergen
  • HACCP Food Safety Plan Kit

References

References available upon request.

Timeline

Sales Associate

Hudson's Bay
08.2023 - 06.2025

Guest Experience Expert

The Westin Calgary
05.2023 - 05.2024

Food and Beverage Server

Rose Garden Restaurant
10.2021 - 03.2023

Food and Beverage Server

Juree Thai Place
05.2016 - 11.2021

Bilingual Interpreter

CanTalk Canada Inc.
05.2016 - 08.2022

Equipment Coordinator

EMAS Energy Services
02.2010 - 09.2015

Field Operations Assistant

Moody International (Thailand) Ltd.
10.2003 - 12.2009

Diploma - General Business Management

Calgary, AB

Diploma - Business Administration

Bangkok, Thailand

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