Neelam Verma
cook
Brampton,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Cook
Desi Bar & Grill
09.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Restaurant Customer Service Representative
Desi Bar & Grill
08.2022 - 12.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Assistant Purchasing Manager
Desi Kitchen
09.2022 - 01.2024
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
Restaurant Manager
Paranthe Wali Gali
10.2018 - 09.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Customer Service Cashier
King Tandoori Kennedy
04.2018 - 09.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Northern College At Pures
05.2020
Skills
- Customer Service
- Food Handling
- Beautiful Presentation of Food
- Food Handler Certification
- Teamwork abilities
- Inventory management
- Time management
- Inventory Control
- Team Leadership
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cook
Desi Bar & Grill
09.2022 - Current
Assistant Purchasing Manager
Desi Kitchen
09.2022 - 01.2024
Restaurant Customer Service Representative
Desi Bar & Grill
08.2022 - 12.2024
Restaurant Manager
Paranthe Wali Gali
10.2018 - 09.2022
Customer Service Cashier
King Tandoori Kennedy
04.2018 - 09.2018
High School Diploma -
Northern College At Pures
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