Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Neelam Shukla

Scarborough,ON

Summary

A customer service-oriented Call Center Customer Service Representative with 1 year of experience providing high-quality customer service. Adept at adhering to company policies and scripts to consistently achieve call-time and quality standards. Experienced in documenting and detailing calls and complaints using a CRM database to ensure customer satisfaction.

Overview

1
year of professional experience

Work History

Support Services Group
Toronto, ON

Call Center Customer Service Representative
04.2023 - Current

Job overview

  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Radisson Inn
Baroda, Gujarat

Front Desk Agent
12 2021 - 03.2023

Job overview

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Proved successful working within tight deadlines and a fast-paced environment.

Holiday Inn Express
Baroda, Gujarat

Front Desk Night Auditor
4 2021 - 8 2021

Job overview

  • Secured guest valuables in property safes and monitored access.
  • Issued room keys and escorted instructions to bellhops.
  • Satisfied guest needs with prompt, knowledgeable service.
  • Identified opportunities for process improvements within night audit operations resulting in streamlined workflows.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.

Education

Vijaynagar Higher Secondary
Gujarat, Ahmedabad

Bachelor of Commerce from Accounting, Business
03.1996

Skills

  • Insurance sales
  • Sales management
  • Guest Services
  • Assessments
  • CRM Software
  • Multitasking and prioritization
  • Order and Refund Processing
  • Customer Retention Strategies
  • Verbal and written communication
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Computer Proficiency

Timeline

Call Center Customer Service Representative

Support Services Group
04.2023 - Current

Vijaynagar Higher Secondary

Bachelor of Commerce from Accounting, Business

Front Desk Agent

Radisson Inn
12 2021 - 03.2023

Front Desk Night Auditor

Holiday Inn Express
4 2021 - 8 2021

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Neelam Shukla