Neelam Kalra
Brampton,Canada
Summary
Professional retail worker with strong background in customer service and efficient transaction management. Adept at maintaining smooth operations, ensuring customer satisfaction, and supporting team collaboration. Skilled in handling technology, managing self-checkout systems, and adapting to changing requirements. Known for reliability and achieving results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Self Checkout Host/Cashier
Walmart Supercenter
08.2021 - Current
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Performed sales call to potential credit card customers encouraging them to sign up.
Home Daycare Provider
Self-employed
04.2013 - 03.2020
- Ran successful at-home daycare operation serving 5 children, teaching basic skills
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Discussed new developments and concerns with parents or guardians
Customer Service Representative/Cashier
Walmart Supercenter
04.2010 - 11.2010
- Processed all sales transactions accurately and promptly to prevent long customer wait
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted csm's with completing end of day counts and securing funds to prevent loss or theft.
Education
Bachelor Of Arts - Social Sciences
Government Berjindra College
04.1991
Skills
- Self-starter
- Hard working
- Consistent performer
- Customer issues management
- Excellent verbal skills
- Quick learner
- Reliability and punctuality
- Initiative
- Customer needs assessment
- Patience and Empathy
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
Consistently ranked as the top-performing representative in Mastercard sales, surpassing team benchmarks and driving revenue growth.
Awarded multiple certificates for achieving the highest credit card sales across the sales team.
Timeline
Self Checkout Host/Cashier
Walmart Supercenter
08.2021 - Current
Home Daycare Provider
Self-employed
04.2013 - 03.2020
Customer Service Representative/Cashier
Walmart Supercenter
04.2010 - 11.2010
Bachelor Of Arts - Social Sciences
Government Berjindra College
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