Neelam Hashim
Toronto,ON
Summary
Personable, efficient, and goal-oriented professional with 15 years of experience in customer service and sales with over 4 years of experience in an Advisory Role. Extensive experience in wide range of sales platforms, ranging from call center experience to automotive service sales. Proven track record of record breaking sales, quality control, and customer satisfaction scores Canada wide under auto group for 4+ years.
Overview
7
7
years of professional experience
4
4
Languages
Work History
HR Shared Service Specialist - Contingent
Thales Canada Inc. Via Magnit Global
02.2022 - 06.2023
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Proactively identified opportunities for process improvement , implementing changes that led to tangible benefits for both clients and employees alike.
- Experience with onboarding processes for Canadian and USA permanent hires, contingent hires, progressions, transfers, and other corrective transactions.
- Enhanced data accuracy with regular audits of the HR information system, ensuring up-to-date records and compliance with regulations.
- Optimized the use of HR technology tools and systems to support efficient workflows and data-driven decision-making processes.
Senior Service Advisor
Toyota On The Park
04.2017 - 02.2022
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients. Ranked 12th out of 50 in sales revenue nationally across 19 dealerships with 95%+ customer satisfaction rating.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Supported with onboarding and training new technicians and junior advisors along with tracking and monitoring progress during probation period.
- Submitted monthly performance reports for over multiple technicians and junior staff to Sr. Management, along with detailed suggestion on ways to improve skill sets, followed by one-on-one performance reviews.
- Experienced in working with a diverse client base of various demographics and socioeconomic statuses, as well as commercial clients, internal and third-party warranty points of contacts, and insurance vendors
Administrative Assistant
Toyota On The Park / Lexus On The Park
04.2016 - 02.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing 100+ phone calls, emails, and walk-in clients daily.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
Education
High School Diploma -
Marc Garneau Collegiate Institute
Toronto, ON06.2008
Skills
- Computer Skills
- Programs Include: Outlook, Word, Excel, PowerPoint, One Note, Work Day, Neo Case, Sterling, E-Verify, Elo Plus, Descartes Visual Compliance, Infostream, Dealermine, CRM Software Knowledge, and Reynolds/Era
- Phone Etiquette
- Sales Proficiency & Process
- Up-selling Capabilities
- Objection handling
- Customer Relations & Retention Strategies
- Process Improvement
- Performance Tracking
- Critical Thinking
References
References available upon request
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementWork from home optionCompany CultureTimeline
HR Shared Service Specialist - Contingent
Thales Canada Inc. Via Magnit Global
02.2022 - 06.2023
Senior Service Advisor
Toyota On The Park
04.2017 - 02.2022
Administrative Assistant
Toyota On The Park / Lexus On The Park
04.2016 - 02.2022
High School Diploma -
Marc Garneau Collegiate Institute
Similar Profiles
Amjad KhanAmjad Khan
Senior Program Manager at Magnit Global Pvt Ltd (Former PRO Unlimited Global India Pvt Ltd)Senior Program Manager at Magnit Global Pvt Ltd (Former PRO Unlimited Global India Pvt Ltd)
Sophia WeimerSophia Weimer
Client Services Consultant @ Apple Inc. at Magnit Global (PRO Unlimited)Client Services Consultant @ Apple Inc. at Magnit Global (PRO Unlimited)
Jitendra MathurJitendra Mathur
Team Leader at Magnit GlobalTeam Leader at Magnit Global