Neelab Sultani
Saint Eustache,Quebec
Summary
Dedicated professional known for strong problem-solving abilities and commitment to customer satisfaction. Experienced in coordinating communication across teams to address complex challenges and enhance client experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Air Canada
Montreal, Quebec
12.2022 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Paralegal
Air Canada
Montreal, Quebec
07.2021 - 07.2022
- Conducted legal research to support case preparation for aviation-related matters.
- Assisted attorneys in preparing for hearings, depositions, and client meetings.
- Drafted and reviewed legal documents, ensuring compliance with regulations and standards.
- Filed legal documents with courts and governmental agencies accurately and promptly.
- Coordinated communication between clients, attorneys, and external parties effectively.
Paralegal Assistant
Loomab Legal Services
Brampton, ON
09.2020 - 12.2020
- Drafted legal documents, including briefs and motions, for attorney review.
- Reviewed and summarized discovery documents for attorney analysis.
- Scheduled appointments and managed calendars for legal team members.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
Education
GED -
Algonquin College
Ottawa, None02-2022
High School Diploma -
Meadowvale Secondary School
Mississauga, ON10-2012
Skills
- Problem solving
- Customer relationship management
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
Languages
English
Native/ Bilingual
French
Professional
Persian
Native/ Bilingual
Timeline
Customer Service Representative
Air Canada
12.2022 - Current
Paralegal
Air Canada
07.2021 - 07.2022
Paralegal Assistant
Loomab Legal Services
09.2020 - 12.2020
GED -
Algonquin College
High School Diploma -
Meadowvale Secondary School
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