Neel Shah
Summary
Dedicated customer service specialist with strong multitasking skills. Focused on delivering exceptional service and building professional relationships to drive revenue. Known for problem-solving and leadership abilities. Optimizes processes to reduce costs and enhance organizational efficiency through independent decision-making, ultimately benefiting the business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Whole Foods Market
09.2024 - Current
- Leading, training, and mentoring team members to cultivate a positive work environment, encourage collaboration, and maintain consistent high performance
- Promptly addressing and resolving client concerns, returning calls with an average wait time of less than 30 seconds, and guaranteeing complete satisfaction even during busy times and peak hours
- Overseeing daily store operations, coordinating product displays, and ensuring seamless service delivery during rush hours increasing customer satisfaction by 50%
- Handling transactions, balancing cash registers, and maintaining precision in financial reporting to ensure accuracy and accountability
- Juggling multiple responsibilities simultaneously, troubleshooting issues efficiently, and implementing solutions quickly to guarantee a smooth and seamless shopping experience
Customer Service Representative
No Frills
10.2023 - 09.2024
- Managed store sales ensured high levels of customer satisfaction by addressing customer needs promptly and efficiently
- Exhibited high energy and professionalism when interacting with clients and staff and maintained a positive and courteous demeanor
- Trained new hires on company policies, product knowledge, and customer service techniques to ensure exceptional service standards
- Resolved 95% of customer inquiries on first contact by leveraging in-depth knowledge of store products and services, contributing to a 20% increase in customer satisfaction scores
- Analyzed customer feedback metrics monthly, leveraging business analysis techniques to identify service improvement areas, resulting in a 15% reduction in resolution time
Account Executive
Golden Toronto
05.2023 - 08.2023
- Assisted in forecasting sales and revenue growth, providing regular financial reports to senior management to track performance, and ensuring 100% alignment with company goals
- Enrolled over 250 individuals in the Triangle MasterCard program, consistently exceeding daily targets and surpassing sales goals by 120%, driving significant revenue growth for Canadian Tire
- Played a key role in analyzing the profitability of client accounts and preparing financial reports, offering insights to optimize resource allocation and maximize returns
- Enhanced brand visibility for key clients, contributing to increased productivity and successfully supporting team objectives through strong collaboration and relationship-building
- Delivered exceptional customer service, addressing client concerns promptly and fostering loyalty while maintaining a high level of productivity and teamwork
Education
Business Administration - Financial Planning
Seneca College
04.2024
Skills
- Analytical Research
- Regulatory Compliance
- Financial Management & Planning
- Risk Assessment & Credit Analysis
- Problem-Solving & Critical Thinking
- Decision-Making & Negotiation
- Customer Consultation & Service
- Team Leadership & Management
- Organizational & Administrative Skills
- Staff Training & Development
- MS Office Suite
- Sales & Business Strategy
Certification
- Financial Planning, 04/30/24
- McGill Personal Finance Essentials, Desautels Faculty of Management, 08/31/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
Whole Foods Market
09.2024 - Current
Customer Service Representative
No Frills
10.2023 - 09.2024
Account Executive
Golden Toronto
05.2023 - 08.2023
Business Administration - Financial Planning
Seneca College
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