Neel Rajan
Cambridge,ON
Summary
Dynamic and results-oriented professional with a proven track record in technical support and customer service. Excelled at Concentrix by leveraging skills in network diagnostics and service support to enhance system performance and customer satisfaction. Demonstrated exceptional communication and relationship-building abilities, driving growth and fostering strong client partnerships at Outclass.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Concentrix
06.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
Customer Service Specialist
OSL
12.2022 - 05.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
Bussiness Development Executive
Outclass
10.2020 - 09.2021
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Kept detailed records of daily activities through online customer database.
Education
Associate's Degree - Applied Energy Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12.2022
Bachelor’s - Electrical Engineering
APJ Abdul Kalam University
Kerala ,India06.2020
Skills
- User credential management
- Network diagnostics
- Desktop support
- Service support
- Application support
- Hardware diagnostics
- Ticket management
- Linux programming and administration
- Operating systems
Certification
AWS Certified Solutions Architect
AWS Certified Cloud Practitioner
Hashicorp Certified Terraform Associate
Timeline
Technical Support Representative
Concentrix
06.2023 - Current
Customer Service Specialist
OSL
12.2022 - 05.2023
Bussiness Development Executive
Outclass
10.2020 - 09.2021
AWS Certified Solutions Architect
AWS Certified Cloud Practitioner
Hashicorp Certified Terraform Associate
Associate's Degree - Applied Energy Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor’s - Electrical Engineering
APJ Abdul Kalam University
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