Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Neel Rajan

Cambridge,ON

Summary

Dynamic and results-oriented professional with a proven track record in technical support and customer service. Excelled at Concentrix by leveraging skills in network diagnostics and service support to enhance system performance and customer satisfaction. Demonstrated exceptional communication and relationship-building abilities, driving growth and fostering strong client partnerships at Outclass.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Concentrix
06.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.

Customer Service Specialist

OSL
12.2022 - 05.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.

Bussiness Development Executive

Outclass
10.2020 - 09.2021
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Kept detailed records of daily activities through online customer database.

Education

Associate's Degree - Applied Energy Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
12.2022

Bachelor’s - Electrical Engineering

APJ Abdul Kalam University
Kerala ,India
06.2020

Skills

  • User credential management
  • Network diagnostics
  • Desktop support
  • Service support
  • Application support
  • Hardware diagnostics
  • Ticket management
  • Linux programming and administration
  • Operating systems

Certification

AWS Certified Solutions Architect

AWS Certified Cloud Practitioner

Hashicorp Certified Terraform Associate

Timeline

Technical Support Representative

Concentrix
06.2023 - Current

Customer Service Specialist

OSL
12.2022 - 05.2023

Bussiness Development Executive

Outclass
10.2020 - 09.2021

AWS Certified Solutions Architect

AWS Certified Cloud Practitioner

Hashicorp Certified Terraform Associate

Associate's Degree - Applied Energy Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor’s - Electrical Engineering

APJ Abdul Kalam University

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Neel Rajan