Neel Patel
Winnipeg,MB
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
The Joint Headshop
Winnipeg, MB
04.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on procedures and product knowledge to enhance team performance.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented promotional displays, increasing customer engagement and sales opportunities.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Customer Service Representative
HGS - Hinduja Global Solutions
Winnipeg, MB
10.2022 - 12.2024
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and streamline service processes.
- Collaborated with team members to address complex issues, improving resolution time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Applied Computer Science - Information Systems
University of Winnipeg
Winnipeg10.2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Operations management
- Inventory management
- Team leadership
- Problem-solving
- Data entry
- Active listening
- Critical thinking
Languages
English
Full Professional
Timeline
Shift Supervisor
The Joint Headshop
04.2024 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
10.2022 - 12.2024
Applied Computer Science - Information Systems
University of Winnipeg