Neel Patel
Halifax,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Night Audit
Future Inn
07.2023 - Current
- Prepared and balanced daily reports summarizing revenue, expenses, and occupancy rates
- Demonstrated strong analytical skills in identifying and resolving discrepancies in financial records
- Made sound decisions in high-pressure situations, prioritizing tasks effectively
- Provided exceptional customer service during overnight shifts, addressing guest inquiries and concerns promptly and professionally.
- Ensured accurate financial reporting by diligently reviewing and reconciling daily transactions.
- Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
Breakfast Attendent
Holiday Inn Express
01.2022 - 05.2023
- Managed guest inquiries, concerns, and complaints professionally and promptly, ensuring guest satisfaction and resolving issues effectively
- Negotiated with suppliers and monitored food inventory levels, taking prompt action to order necessary supplies
- Completed additional duties, including serving guests and providing informative responses to inquiries about the hotel and local area
- Implemented and strictly adhered to rigorous hygiene and safety protocols to ensure the cleanliness and well-being of guests in the breakfast area.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
Education
Diploma - International business
Seneca college
Skills
- Report Creation
- Data Analysis
- Financial Reporting
- Inventory Management
- Customer Service
- Problem Solving
- Team Leadership
- Communication
- Operations Management
- Workflow Delegation
- Critical Thinking
- Multitasking Abilities
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Night Audit
Future Inn
07.2023 - Current
Breakfast Attendent
Holiday Inn Express
01.2022 - 05.2023
Diploma - International business
Seneca college
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