Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NEEL PATEL

Brampton,ON

Summary

Resourceful experienced engineer committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance and technical issues. Getting knowledge in designing and maintaining the IT infrastructure. Experienced Technical Specialist with 2 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Specialist

Canadian Tire Corporation
05.2022 - Current
  • Provided incident support and resolution for Distribution Center Hardware and deskside support, Used Service-Now as a Ticketing system
  • Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects
  • Implemented Active Directory Federation Services ADFS for single-sign-on access to the Office environment
  • Knowledge of Mainframe platforms
  • Well Experienced with Dell Wyse Management for Dell Devices, Voice Console, Talk man
  • Setup and Hyper Terminal for Vo-Collects, VPN &Entrust 2FA, Intune, Printronix, Wave link telnet and BCP/BEX Tool for Toshiba Tech Printers
  • Experienced Network services: troubleshooting, Patching, Installation of new line procedure
  • Requesting and making sure network Configuration for devices i.e VLAN, IP
  • Experienced in configuration of Switches, routers, firewalls, TCP/IP protocols and VPN
  • Analyzed and resolved issues for all hardware devices i.e
  • Computers, Tech Printers and Laser printers, different Scanners, Vo-Collects and peripherals
  • Experienced Server Management, including VMware, Hyper-V, vSphere, vCenter, Microsoftserver deployment and configuration
  • To ensure application/technology availability, prioritize tasks and keep an eye on resources
  • Experienced Imaging and deployment of new devices and relocation as required
  • Performed Windows Operating system upgrade and device Firmware upgrade
  • Keep up to date on the methods, techniques, resources, and tools required for problem investigation, solution, and recovery
  • Created PowerShell and Linux Scripts for System to make work easier i.e Installation/upgrade
  • Patch and Application on list of computers automatically, Collecting information remotely
  • Creating and updating documentation on SharePoint, Done Asset and record device inventory, Participated in Preventative Maintenance Program (PMP)
  • Testing and quality Analysis for new device deployments and Learning INR/RMA Procedures.

Technical Support Coordinator

Aquire
02.2022 - 05.2022
  • Facilities Management Services Handling and reporting of service task requests, inquiries, and complaints across multiple communication channels Microsoft Outlook, phone calls, video calls, etc
  • Professionally responding to a variety of client concerns, working independently or cross-functionally with fellow call center teammates and the service department, with a view to providing lasting resolution
  • Verification, update, entry, and reporting of relevant company and client data/service using Microsoft Excel as well as other asset management software
  • Processing of dispatched service calls, task update requests, and material orders Vetting invoicing, quotes, purchase orders, ship notices, etc
  • For accuracy prior to being dispatched client/vendor
  • Ensuring exceptional client experience through proactive and professional client engagement,building rapport and maintaining close client relationships, and handling tense client situations
  • Handling other company-client tasks as assigned.
  • Resolve multiple technical support inquiries per day
  • Field inbound phone calls to deliver support and remotely resolve service issues

Network Technician

Bell Telecommunication
09.2021 - 11.2021
  • Installation and repair for all xDSL and telephony-related equipment to ensure proper functionality while performing to specifications, using test equipment and procedures
  • Determine proper grounds for repair or replacement of faulty equipment such as defective or damaged telephones, modems, routers, and all other service-related equipment
  • Ability to modify xDSL equipment remotely and on-site to ensure and enhance service performance, or to meet customer requirements.

Education

Computer Systems Technology -

Durham College
04.2021

Skills

  • Excellent oral and written communication skills, including expertise on the phone and in Messages, including the ability to develop a constructive relationship with customers
  • Experience in troubleshooting Windows XP,7,8,81,10, Linux, Windows Server, Office 365, IOS and Android devices, and Cisco route-switch with utilizing all protocols including VPN, Modems, proxy settings, andVoice over Internet Protocol (VoIP)
  • Problem-solving abilities to work with complex incidents, problems, and inquiries to conduct, Investigations, troubleshoots, and extensive documentation Good detailed knowledge of ITIL Service platforms, Active directory registry, Firewall, DNS, DHCP, VMware, Hyper-V, vSphere, vCenter, Microsoft server including batch and MS PowerShell scripting and Azure cloud service
  • Understanding of foundational IT technical Service departments, responsibilities, issues, and relationships Understanding of Network Administrators and Unix Administrator's responsibilities with Providing excellent service
  • Technical Communication Skills, great technical knowledge of gadgets including mobile phones, laptops, servers, and printers Capability to manage all sections with a corresponding result while performing multiple tasks
  • Excellent knowledge of MS Office Excel, word, spreadsheets, outlook, and PowerPoint Ability to work with no supervision in a busy environment fulfilling all the required targets

Certification

  • CompTIA A+ Certification
  • Azure Administrator Associate Certification
  • CCNA Certification: Introduction to Networking Routing and Switching Essentials & Scaling Networks Connecting Networks

Timeline

Technical Specialist

Canadian Tire Corporation
05.2022 - Current

Technical Support Coordinator

Aquire
02.2022 - 05.2022

Network Technician

Bell Telecommunication
09.2021 - 11.2021

Computer Systems Technology -

Durham College

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