Neel Patel
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Concentrix
08.2022 - 09.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Cashier
Walmart
09.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Network Technician
Prince Infotech
05.2020 - 08.2021
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2023
High School Diploma -
LJ Polytechnic
Ahmedabad, Gujarat04.2020
Skills
- Data Connectivity
- Hardware Upgrades
- Mac Systems
- User Experience
- Sales Expertise
- Business Development Understanding
- Account Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Technical Support Representative
Concentrix
08.2022 - 09.2023
Cashier
Walmart
09.2021 - 06.2022
Network Technician
Prince Infotech
05.2020 - 08.2021
High School Diploma -
Mohawk College of Applied Arts And Technology
High School Diploma -
LJ Polytechnic
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