Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neel Patel

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Concentrix
08.2022 - 09.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Cashier

Walmart
09.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Network Technician

Prince Infotech
05.2020 - 08.2021
  • Troubleshot hardware and software to determine and rectify network problems.
  • Ran cabling and installed data drops for new node installations.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.

Education

High School Diploma -

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2023

High School Diploma -

LJ Polytechnic
Ahmedabad, Gujarat
04.2020

Skills

  • Data Connectivity
  • Hardware Upgrades
  • Mac Systems
  • User Experience
  • Sales Expertise
  • Business Development Understanding
  • Account Management

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Technical Support Representative

Concentrix
08.2022 - 09.2023

Cashier

Walmart
09.2021 - 06.2022

Network Technician

Prince Infotech
05.2020 - 08.2021

High School Diploma -

Mohawk College of Applied Arts And Technology

High School Diploma -

LJ Polytechnic
Neel Patel