Neel Kiran
Calgary,AB
Summary
Accomplished leader with a proven track record in multiple customer-facing roles, adept in sales process optimization and fostering team collaboration. Excelled in enhancing customer satisfaction and retention, significantly reducing employee turnover. Skilled in communicating and conflict resolution. Proactive and meticulous attention to detail; demonstrating a keen ability to improve efficiency and productivity.
Overview
28
28
years of professional experience
Work History
Team Leader, Sales Operations
Northern Reflections
08.2018 - Current
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Developed strong relationships with key clients, resulting in increased repeat business.
Customer Relations Representative
GoImmiGo
02.2017 - 12.2020
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
Assistant Manager
Purdy's Chocolates
09.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Various Positions (Back Office & Customer Inquiry)
Hotel Management
11.1996 - 02.2014
Education
Diploma - Hospitality Management
Transworld Training College
Glasgow, United Kingdom1995
Skills
- Sales process optimization
- Pricing strategy
- Customer Segmentation
- Customer Retention
- Staffing and scheduling
- Order Processing
Timeline
Team Leader, Sales Operations
Northern Reflections
08.2018 - Current
Customer Relations Representative
GoImmiGo
02.2017 - 12.2020
Assistant Manager
Purdy's Chocolates
09.2015 - 08.2018
Various Positions (Back Office & Customer Inquiry)
Hotel Management
11.1996 - 02.2014
Diploma - Hospitality Management
Transworld Training College
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