Neel Desai
Halifax,Canada
Summary
Operations Manager with proven expertise in hotel management and guest experience enhancement. Demonstrated ability in communication, project management, and problem resolution, resulting in increased operational efficiency and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Payroll Administrator
Hearthstone Inn Hotel
Dartmouth, Canada
09.2022 - Current
- Processed payroll for diverse employee groups using advanced payroll software.
- Maintained accurate employee records and resolved data discrepancies.
- Ensured compliance with federal, state, and local payroll regulations.
- Coordinated with HR to manage benefits enrollment and deductions.
- Prepared and distributed payroll reports for management review.
- Assisted in training new team members on payroll procedures.
- Responded to employee inquiries regarding pay, deductions, and tax forms.
- Implemented process improvements to enhance payroll efficiency and accuracy.
Insurance Advisor
Manulife
Halifax, Canada
03.2023 - 09.2023
- Performed detailed financial needs analyses, delivering personalized plans to meet client aspirations
- Assessed client portfolios to maximize insurance coverage and financial security
- Guaranteed precision in client financial analyses, boosting plan suitability
- Boosted client retention by providing tailored financial solutions.
- Performed in-depth market analysis to inform policy offerings.
- Mentored junior advisors, enhancing team performance and knowledge.
Customer Service Advisor
Hinduja Global Solutions
Halifax, Canada
07.2022 - 02.2023
- Company Overview: Call Centre
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled an average of 20-25 calls per day, engaging with customers in a friendly, courteous, and professional manner
- Responded to lot of customer service inquiries, including a large percentage of self-service calls
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
- Analyzed and responded to a lot of customer service tickets, which resulted in more minor or major resolutions
- Call Centre
Customer Service Representative/Cashier
Playdium Cineplex
Dartmouth, Canada
12.2020 - 05.2022
- Delivering exceptional service and entertainment experience to guests.
- Ensuring that the guests are aware of the pricing for special events, promotions and daily events.
- Cash handling and processing transactions in accordance with Playdium standards.
- Ensuring that the guest follows Health and Safety policies for the site.
- Communicating operational concerns to the management.
Customer Service Manager
Walmart
Stratford, Canada
12.2018 - 11.2020
- Used statistical analysis to create a new data model for the company's claims data
- Processing claims payments, claim receipts and forms and Addressing customer complaints and compliments.
- Create invoice and set payment method
- Recruited and hired new employees
- Managed the hiring, onboarding, and training of new employees
- Assisting and educating customers with extraordinary experience and ensuring total customer satisfaction.
- Offering training and guidance to newly hired customer service associates.
- Identifying and suggesting improvements in the basic operations of the site to the management.
- Communicate with customers through inbound calls to resolve questions regarding billing, payments, existing and new services and promotional offers
- Identify what your customers need
- Ability to actively listen to customer questions and respond appropriately to make effective proposals to customers.
- Undertake problems and solutions and provide advice to customers who have service problems
Education
Business Management
Cape Breton University
Sydney, NS12-2022
Business Logistics and Supply Chain Management -
Fanshawe College
05.2020
Bachelors - IT Management
S.P. University
04.2018
Skills
- Payroll processing and auditing
- Customer support and service management
- Payroll software expertise
- Benefits administration and tax filing
- Financial reporting and analysis skills
- Leadership and supervisory experience
- IT systems knowledge including ERP
- Data-driven decision making techniques
- Project oversight and merchandising tactics
- Effective communication skills including writing mastery
- Time optimization strategies for operations
- Procurement methods in retail sales
- Proficient in Microsoft Office suite applications
- Analytical thinking with critical reasoning
Languages
- English
- Hindi
- Gujarati
Timeline
Insurance Advisor
Manulife
03.2023 - 09.2023
Payroll Administrator
Hearthstone Inn Hotel
09.2022 - Current
Customer Service Advisor
Hinduja Global Solutions
07.2022 - 02.2023
Customer Service Representative/Cashier
Playdium Cineplex
12.2020 - 05.2022
Customer Service Manager
Walmart
12.2018 - 11.2020
Business Management
Cape Breton University
Business Logistics and Supply Chain Management -
Fanshawe College
Bachelors - IT Management
S.P. University
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